TimeKeeping Clerk

Remote Senior Timekeeping Specialist Role Summary

The Senior Timekeeping Specialist is responsible for the day-to-day management of timekeeping remediation and escalation activities. This role ensures consultants can access and complete time entry, proactively monitors for missing or incomplete time, and drives follow-up and escalation efforts to resolve issues quickly and accurately.

The ideal candidate is highly organized, detail-oriented, and comfortable managing high-volume operational work while partnering across multiple teams to maintain compliance and operational efficiency.

Key Responsibilities Missing Time Remediation

+ Own the remediation process for missing time, including triage, outreach, tracking, and closure of outstanding items

+ Execute a structured approach to address both current and historical missing time entries

+ Document resolutions, unresolved issues, and items requiring escalation or leadership decisions

+ Provide direct support to contractors and consultants via phone and email regarding time entry questions and issues

+ Guide consultants through required time submission processes to ensure timely completion

Timekeeping Escalation Management

+ Manage timekeeping escalations from initiation through resolution

+ Ensure consultants understand time entry expectations and required actions

+ Proactively escalate situations when time is missing, incomplete, or non-compliant

+ Coordinate with internal stakeholders to resolve issues impacting time submission

Access and Issue Resolution

+ Identify, track, and troubleshoot issues preventing time entry, including access, provisioning, or data-related barriers

+ Partner with cross-functional teams to resolve system or process-related blockers

+ Monitor recurring issues and identify patterns for process improvement and follow-up

Compliance Monitoring and Follow-Up

+ Monitor time entry activity to ensure completion and compliance

+ Conduct proactive follow-up with consultants and stakeholders regarding outstanding time submissions

+ Apply consistent escalation practices when expectations are not met

Operational Reporting

+ Maintain accurate tracking of missing time, active cases, and escalation statuses

+ Provide regular updates on backlog progress, aging items, and unresolved issues

+ Highlight risks, trends, and items requiring additional support or decision-making

Scope and Responsibilities

+ Accountable for the daily execution of timekeeping remediation, monitoring, and escalation activities

+ Supports operational compliance and reporting efforts

+ Does not own financial outcomes, policy decisions, or upstream process governance

Success Measures

+ Reduction in aged missing time items

+ Timely resolution and closure of escalations

+ Improved consistency and compliance in time entry completion

+ Accurate and transparent reporting on outstanding issues and backlog status

Qualifications & Skills

+ Strong attention to detail and follow-through

+ Ability to manage high-volume operational workloads effectively

+ Excellent verbal and written communication skills

+ Strong problem-solving and issue-resolution abilities

+ Ability to work cross-functionally and coordinate with multiple teams

+ Persistence and professionalism in follow-up and escalation management

+

Experience with timekeeping, workforce management, or operational support processes preferred

Preferred Experience

+ Experience supporting contractor or consultant populations

+ Familiarity with timekeeping systems and compliance monitoring

+ Prior experience in operational support, workforce administration, or shared services environments

Job Type & Location

This is a Contract position based out of Vernon Hills, IL.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions…