Systems Analyst

Position:
Systems Analyst

Location: Franklin Lakes, NJ or Vernon Hills, IL

Duration: 5+ Months Contract

Hours: 40 per week

Temp to Perm

We are looking for a technical skillset to perform work with MS Access DB and related Customer and Contract data. Reporting to the Associate Director, Distributor Chargeback Operations, this role is accountable for developing and executing analytic and reporting solutions to improve automation and resolution of end‑customer sales tracing errors. The position collaborates with IT, Commercial Analytics, Customer Master Data Management (CMDM), and Contract Operations leaders to cleanse, standardize, enrich, and harmonize customer data, maintaining cross references to distributor customers submitted to BD on sales tracings.

Industry customer identifiers such as HIN, DEA, and GLN, along with trusted third‑party data providers, are utilized for efficient and accurate processing of sales tracings.

The Systems Analyst will develop, test, implement, and support technical enhancements to automate the sales trace customer account matching, cross‑referencing, new account creation, and sales tracing denials. As a hands‑on technical SME, the analyst leads technical development, implementation, and execution of solutions that reduce outstanding sales tracing errors, improve team efficiency, and drive significant performance improvements.

• Develop and implement technical solutions that drive automation, operational best practices, standardization, and a significantly improved rate of resolution for sales tracing end‑customer errors.
• Accurately analyze and maintain sales trace customer data, customer cross‑references, and tracking of customer‑related sales tracing errors.
• Coordinate with IT, Commercial Analytics, CMDM, and other Commercial Operations teams to develop and deploy technical solutions that support Contract Operations strategies and policies.
• Act as a hands‑on SME for MS Access, SQL Server, Python, and Qlikview to drive faster resolution of sales trace customer errors and process automation.
• Provide regular reporting of sales tracing end‑customer related errors, and plans and results for process improvements.
• Exercise appropriate controls to minimize disputed chargeback financial exposure and chargeback reserves across all businesses.
• Provide guidance and coaching to team members to realize benefits with solution deployments and process improvements.
• Lead solutions that drive operational best practices, standardization, and performance improvements.
• Maintain application training material and updated desktop procedures to ensure standard team practices that adhere to best‑practice efficiency and accuracy.
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Chargeback Operations functional teams.
• Inspire and empower the team to act with speed, agility, and accountability, enabling them to achieve excellence.
• This position has no direct reports.

• BA/BS required.
• 3+ years’ experience designing and implementing technical solutions for business needs.
• Demonstrated successful business results from technical implementations.
• Strong technical skills with MS Access, SQL Server, Python, Qlik, Data Management Software, or equivalent.
• Experience with data cleansing, standardizing, enriching, matching, and cross‑referencing.
• Proven high‑quality results in technical implementations, with experience testing.
• General understanding of commercial operations management and customer master data.
• Proven ability to quickly establish credibility, trust, and support within all levels of organization.
• Ability to collaborate with IT, Commercial Analytics, and CMDM to drive analytic and reporting solutions for customer data process efficiency, timeliness, and accuracy.
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations.
• Ability to stimulate and enable innovative thinking to drive change and effectiveness through high automation and process excellence.
• Ability to understand, organize, and deliver on critical business requirements to drive solutions that advance Contract Operations capabilities and achieve operational goals.
• Strong communications and change management experience.