Refrigeration Technical Support

Job Details

• Location:
  
  Vernon Hills, IL 60061
• Position Type:
  Full Time
• Salary: $65,000.00 - $75,000.00
• Shift: First

Do you have a passion for commercial refrigeration? Would you like to leave the field and be home for nights, weekends and holidays? You’re in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hills office. This job is Monday through Friday, in office and provides top tier benefits.

• Provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line.
• Function as a Field Service Representative in the field when required, and participate in the following activities:
• Provide technical support to customers by phone, text, chat and log information for each call in the database.
• Review and verify labor warranty claims for processing.
• Support National Accounts projects and follow up.
• Support Consumer Products calls and determine action.
• Respond to routine correspondence requests for service assistance.
• Identify and report potential emerging or major field service problems.
• Coordinate certain startups, working between KES and service providers.
• Assist Installation Coordinator with technical support, contacting providers, and processing invoices.
• Provide scheduled On-Call 24 X 7 Tech Line support.
• Analyze data as requested to identify possible warranty causes or risks.

• EPA Refrigerant Usage certification, Type I & II.
• Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
• Windows based computer skills.
• Microsoft Office proficiency, especially Excel.
• Must be able to understand and use CRM, SMS and enter live customer information.
• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional image.
• Occasional travel if necessary.

• Employee life insurance and AD&D
• Short term and long term disability
• Company HSA contribution for HDHP
• Employee assistance program
• Financial wellness services through Truist Momentum
• Travel assistance through Lincoln Travel Connect
• 10 paid holidays
• Accrued paid time off
• 5 prorated sick days
• Tuition assistance
• Participation in annual performance based bonuses

• Medical insurance through Blue Cross Blue Shield (PPO and HDHP with HSA through Health Equity)
• Prescription benefits through Express Scripts
• Dental insurance through Delta Dental
• Vision benefits through VSP
• Medical and dependent care flexible spending accounts through Flores
• Additional voluntary life insurance and AD&D, including dependent coverage
• Supplemental plans through UNUM
  - Critical illness, accident insurance, hospital indemnity
• Group legal coverage and identity theft protection through Legal Shield
• 401k program with a company match

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.