ServiceNow Developer

Service Now It Asset Management (Itam) Developer

As a Service Now It Asset Management Developer, you will specialize in designing, developing, and customizing the Service Now platform to meet the specific requirements of IT Asset Management. Your role will involve collaborating with stakeholders to understand asset management needs, configuring the Service Now Itam module, and implementing custom solutions to optimize asset tracking, compliance, and lifecycle management.

Requirements Analysis:

• Collaborate with IT and business stakeholders to gather and understand asset management requirements.
• Translate business needs into technical specifications and design Itam solutions accordingly.

Service Now Itam Module Configuration:

• Customize and configure the Service Now Itam module to meet asset management needs.
• Define and maintain asset classes, categories, and attributes.
• Implement asset lifecycle management processes.

Asset Discovery and Data Integration:

• Configure and maintain asset discovery tools and integrations to populate the CMDB with accurate asset information.
• Establish data import/export processes to keep asset data up-to-date.

Custom Development and Scripting:

• Develop custom scripts and business rules using JavaScript and Glide Script to enhance asset management processes.
• Create custom workflows, notifications, and approvals for asset-related activities.

Software License Management:

• Implement software license management processes within Service Now, including license tracking, compliance, and optimization.
• Develop software catalog items and workflows for license requests and software provisioning.

Asset Procurement and Cost Tracking:

• Customize the asset procurement process within Service Now, including purchase requisitions and approvals.
• Implement cost tracking and reporting for IT assets.

Reporting and Analytics:

• Create and maintain reports, dashboards, and metrics to provide insights into asset utilization, compliance, and cost optimization.
• Develop custom reports as needed by the organization.

Documentation and Training:

• Document configurations, customizations, and best practices related to Service Now Itam.
• Provide training and support to end-users and Itam team members.

Maintenance and Optimization:

• Monitor and maintain Service Now Itam instances, applying updates, patches, and enhancements.
• Continuously optimize Itam processes to improve efficiency and compliance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Certification as a Service Now Developer (Service Now Certified Application Developer) is highly desirable.
• Proven experience in Service Now Itam development, configuration, and customization.
• Strong understanding of IT asset management principles, including hardware and software assets.
• Proficiency in JavaScript and Glide Script.
• Knowledge of CMDB and data integration best practices.
• Familiarity with software license management and compliance.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work independently and as part of a team.