Replenishment Driver

The Replenishment Driver (aka Customer Support Coordinator) is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break/fix activities on DGI’s VMI solutions.

Also, they will serve as the conduit connecting the customer with sales and customer service, ensuring that we are exceeding expectations on a weekly basis. The role will serve as a training ground and benchmark for future growth within the organization.

• Travels to and replenishes the inventory at multiple customer locations, performs repairs on vending equipment and is the primary respondent to any issues or problems
• Organize and pack van with inventory for deliveries and replenishment
• Load and unload product properly on DGI vehicles
• Ensures the DGI vehicle is clean and tidy by end of each business day; reports any vehicle maintenance issues
• Performs cycle counts to maintain inventory accuracy and works with the inventory team to resolve any discrepancies
• Ensures clear communication of assigned vending accounts with internal departments where issues arise
• Provides after‑hours support for down equipment (less than 5% of the time)
• Performs weekly stock replenishment to all assigned accounts
• Assists APS OPS Tech Support in repairing any down systems
• Performs preventive maintenance on all equipment each customer weekly
• Supports customer requests for assistance during visits to their facilities
• Monitors reports and takes action when needed (ex: Expedite Reports, Cycle Counting, Scale Mate Error, etc.)
• May update machine database, including adding any new customer employees, pictures or descriptions as needed
• May assist in helpdesk functions when needed
• Performs basic sanitation duties on vending equipment and the company vehicle to maintain a clean and safe environment
• Observes all safety policies and procedures of both DGI and Customer facilities, including the dress code and wearing Steel‑Toed Shoes at all times
• As requested by the manager, may occasionally provide warehouse support
• Adheres to the DoALL Fleet Vehicle Policy
• Other duties as assigned
• Reports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support Manager
• Compensation: $20‑$22 per hour

• Valid Driver’s License required with a good driving record
• Ability to work individually and as part of a team
• Mechanically inclined and experience in basic mechanical repairs preferred
• High level of integrity and work ethic
• Passionate, adaptable, customer‑focused, and teamwork oriented
• Strong sense of urgency and accountability
• Must be able to lift up to 50 pounds
• Solid experience in customer relations and time management
• Ability to identify and troubleshoot problems to resolve issues
• Strong verbal communication and presentation skills
• Basic Excel, Word and Outlook proficiency
• Basic knowledge of computers and networking preferred
• Equivalent job‑related experience preferred (Auto Crib, VMI, Inventory Management)

• Competitive benefits, including medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and profit‑sharing

DGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post‑offer drug screen.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.