CUSTOMER SVC​/CLERK

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• - Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• - Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• - Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• - Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• - Determine work priorities and task lists to consistently maintain adequate front end conditions
• - Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• - Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• - Communicate pricing and signage discrepancies to the pricing coordinator
• - Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• - Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• - Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• - Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• - Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• - Must be able to perform the essential job functions of this position with or without reasonable accommodation

• - High School Diploma or GED
• - 6 months related experience or training; or equivalent combination of education or experience
• - Effective interpersonal and customer service skills
• - Good math skills (ability to add, subtract, multiply and divide)
• - Sound judgement/decision making skills
• - Friendly, approachable/outgoing demeanor/team player
• - Ability to work in a fast paced environment
• - Good oral and written communication skills

• - Familiar with Microsoft Office Word and Excel

• Job Identification 177809
• Job Category Store Operations
• Posting Date 03/06/2026, 05:00 AM
• Locations 1720 N Milwaukee Ave, Vernon Hills, IL, 60061, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• – A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• – Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• – Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• – Valuable associate discounts on purchases, including food, travel, technology and so much more.
• – Up to $21,000 in tuition reimbursement over your…