Board Sales Support Specialist

Board Sales Support Specialist

Position reports to National Board and Panel Director.

• Würth Baer Supply Company, 909 Forest Edge Dr, Vernon Hills, IL 60061 (Onsite)

The Board Sales Support Specialist supports the Outside Sales team by providing timely, accurate assistance related to wood panel products. This internal resource helps Territory Managers, Customer Service Representatives, Inventory Specialists, Sales Operations, and Purchasing answer product questions, prepare quotes, coordinate special orders, and encourage swift customer activity. The role must respond with urgency, eliminate obstacles for the field team, and communicate clearly to the appropriate departments.

• Provide quick, accurate responses to Outside Sales team requests for board products, pricing, availability, lead times, quotes, and special orders
• Prepare and support price quotes for customers in coordination with Outside Sales and Customer Service
• Assist sales with product information, order details, vendor updates, and follow‑up needed to support customer commitments
• Coordinate with Customer Service, Inventory Specialists, Sales Operations, Purchasing, and Warehouse teams to ensure accurate order processing, consistent product availability, and on‑time deliveries
• Assist with vendor ordering, including gathering required details, confirming availability, following up on lead times, and internal communication
• Support special‑order activity by confirming specifications, pricing, vendor requirements, shipping details, and expected delivery times
• Resolve internal questions or obstacles quickly so sales can remain focused on customer activity
• Share market feedback, product trends, demand changes, and inventory concerns with Sales and Purchasing leadership
• Provide input on product mix, inventory levels, pricing considerations, and demand outlook
• Maintain accurate communication and documentation to support clean handoffs between all related departments
• Uphold company standards related to pricing, profitability, customer service, and order accuracy

• Strong knowledge of wood panel products, applications, specifications, and related vendor processes
• Prior experience in sales support, customer service, purchasing, product support, or a related wood products role preferred
• High sense of urgency with ability to respond quickly and accurately to internal and external requests
• Strong communication skills with ability to relay information clearly among Outside Sales, Customer Service, Purchasing, Inventory, vendors, and Operations
• Demonstrated ability to support customer and sales team needs through accurate quotes, product information, order follow‑up, and problem resolution
• Working knowledge of factors influencing profitability, including pricing, margin, costs, freight, lead times, and inventory availability
• Strong problem‑solving skills with ability to manage multiple priorities in a fast‑paced environment
• Strong organizational skills and attention to detail, especially when supporting quotes, vendor orders, special orders, and internal handoffs
• Computer literacy and ability to learn new software, systems, and technologies

Anticipated starting salary begins at $50,000 annually. Candidates with stronger experience and expertise may be considered for higher compensation. Final salary will be based on qualifications, experience, and fit. Applicants may state their exact desired starting salary in the applicant questionnaire.

• Bundled consumer‑driven Medical (Blue Cross Blue Shield), Dental (Aetna), and Vision (VSP) pricing. New hires receive full access to benefits from the 1st of the month following date of hire.
• 401(k) with matching program starts immediately. Company matches half of the first 5% of annual compensation.
• 8 paid company holidays
• Vacation: 2 weeks (0‑5 years), 3 weeks (5‑10 years), 4 weeks (10‑15 years), 5 weeks (15+ years)
• Sick time not excessive or categorized under special medical leave will not come out of vacation time – honor system for salaried employees
• Tuition reimbursement program
• Referral program
• Employee discount

At Würth Group, we celebrate diversity and are committed to fostering an inclusive environment where every employee is valued and empowered to succeed. We proudly uphold an equal opportunity employment policy and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.