Mortgage Sales Support Representative (SAFE Act

Position: Mortgage Sales Support Representative (SAFE Act)
## Mortgage Sales Support Representative (SAFE Act)
Apply remote type:
Hybrid locations:
Vernon Hills Illinois United Statestime type:
Full time posted on:
Posted Todayjob requisition :
The Mortgage Sales Support Representative (SAFE Act) is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

** Responsibilities:
*** Answer, route, or handle inbound sale leads efficiently and with a high level of client satisfaction
* Evaluate and select appropriate solution to complete a task such as follow-up calls to clients, regulatory disclosure support, and channel reporting needs
* Utilize experience and evaluative judgement to make decisions within defined options or standard protocols
* Assist sales partners in fulfilling sales requirements
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
*
* Qualifications:

*** 1 year of relevant experience within the Mortgage Industry
* Mortgage Sales support experience preferred
* Proficient computer skills with a focus on Microsoft Office applications (Excel, PowerPoint, Word)
*
* Education:

*** High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act------------------------------------------------------##
** Job Family Group:
** Consumer Sales------------------------------------------------------##
** Job Family:
** Consumer Sales Support------------------------------------------------------##
** Time Type:
** Full time------------------------------------------------------##
** Primary

Location:

** Vernon Hills Illinois United States------------------------------------------------------##
** Primary Location Full Time Salary Range:**$42,740.00 - $55,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

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** Most Relevant Skills
** Please see the requirements listed above.

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** Other Relevant Skills
** For complementary skills, please see above and/or contact the recruiter.

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** Anticipated Posting Close Date:
** Aug 10, 2026------------------------------------------------------##
** Automated Processing and AI
** We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening.…