Temporary Administrative Assistant​/Scheduling Coordinator

Benefits:

• Flexible schedule
• Competitive salary
• Opportunity for advancement
• Training & development

Minimum 15 to 20 hours a week; 8:00 AM to 12:00 PM

The Temporary Administrative Assistant/Scheduler is responsible for overall office agency operations coordination activities and providers services in accordance with agency policies. The Scheduler/Receptionist is responsible for the scheduling of all clinicians as well as answering and redirecting incoming calls to the agency.

Reports To:

CEO, CFO, Administrator, Supervisor of Clinical Services, Therapy Manager, and HHA Program Supervisor.

• Must have a high school diploma or equivalent, typing, clerical skills and be competent with computers/agency utilized software.
• Minimum of two years' experience in the health care industry and one year experience in home healthcare (preferred)
• Possess an understanding of the issues related to the delivery of home health services and the ability to problem solve effectively.
• Possess a knowledge of Medicare guidelines governing home health agencies (preferred)
• The ability to communicate with a diverse population of individuals is required.
• Must have exceptional customer service skills and be able to communicate well with all incoming callers.
• Must be organized and detail oriented and possess effective communication skills both orally and in writing.
• Must be able to utilize communication channels established by agency: phone lines and Tiger Connect.
• Proficiency/basic knowledge in software use such as Microsoft Word, PowerPoint and Excel.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members and agency employees.
• Must possess a valid state driver's license and automobile liability insurance.

The Administrative Assistant/Scheduler responsibilities includes but are not limited to:

• Direct and coordinate referrals, patient information and verify insurance eligibility.
• Coordinate scheduling of client admissions within 48 hours of approved referral.
• Schedule employee visits in EVV system.
• Confirm visits in EVV
• Human Resource duties as assigned.
• Develop and maintain monthly employee in-service calendar and update department heads as to status of employee in-services.
• Triage phone calls.
• Report client complaints/concerns to Administrator/Assistant Administrator or designee.
• Scan documents into client medical records.
• Office Administrative Assistant duties such as answering phones a courteous , customer-friendly manner.
• Prepare patient assessment packets, including admission, re-certification, and post-hospitalization packets.
• Maintain office supplies.
• Process signed, unsigned order and 485s
• Maintain Order Tracking Report weekly.
• Date stamp all received documents
• Send the discharge/transfer summary/episode detail summary and case conference/ 60-day summary to the physician.
• Assist with ADP preparation.
• Support Billing team by verifying paper visits notes.
• Attend meetings
• Coordinates with the administrative team to complete audits to ensure Agency compliance with regulations.
• Adhere to and participate in the Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee's Handbook guidelines.
• Follows established line of communication and authority.
• Participate in clerical on-call rotation.