Housekeeper, Hospitality ​/ Hotel ​/ Catering

Job Description

The Housekeeping Guest Service Representative (GSR) is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with Red Roof Inns’ brand standards. This position ensures quality service to our guests, upholds the Red Roof Inn Hassle Free Guarantee, and collaborates with hotel team members to maintain room quality and hotel safety.

• Maintain positive guest interactions and provide special services for guests upon request.
• Clean rooms to Red Roof Inn’s expectations, including stripping bed linens, making beds, cleaning bathrooms and vanity areas, vacuuming, and dusting.
• Communicate daily room information, maintenance cards, lost and found items, and any discrepancies between stays and checkouts to front desk staff.
• Inspect room fixtures and accessories for proper location, operation, and function; report concerns to maintenance and front desk.
• Restock cart daily and keep cart and storage areas neat and clean.
• Set heating/cooling equipment on proper setting.
• Perform self room inspections and accept feedback from room quality inspections performed by inn management and trained team members.
• Comply with all Red Roof Inn and OSHA safety and security standards.
• Cross‑train in laundry, maintenance, and/or front desk job functions, if possible.
• Other duties as assigned.

• 1–2 years in a previous customer‑service position.
• Some administrative duties required (time‑keeping system, rooms‑cleaned reports, etc.).
• Maintain a professional appearance in the Red Roof Inn provided uniform with consistently friendly attitude toward guests and staff.
• Ability to easily and frequently change from one task to another and work with minimal supervision.
• Frequent lifting and bending required.

EOE/M/F/Disabled/Veteran