Office Manager - Collision Center Rockville

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.

• Answer all incoming calls and direct or take messages as necessary
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
• Greet customers in a timely, friendly manner
• Schedule appointments using dealership-approved forms
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for collision center estimators
• Establish each customer's method of payment
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Obtain customer's signature on repair order; provide customer with a copy
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
• Distribute the mail daily
• Post all funds received from the repair of a vehicle to the appropriate repair order
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position (preferred)
• Professional appearance
• Excellent oral and written communication skills

$25/hr

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.