LTCR Provider Investigations Inspector

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

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Functional

Title:

LTCR Provider Investigations Inspector

Job Title:

Inspector - License & Cert
Agency:
Health & Human Services Comm
Department:
APS Provider Investigations
Posting Number:
13477
Closing Date:
04/05/2026
Posting Audience:
Internal and External
Occupational Category:
Protective Services
Salary Group:
TEXAS-B-20
Salary Range: $5,035.99-$6,779.25
Pay Frequency:
Monthly

Shift:
Day
Telework:
Not Eligible for Telework
Travel:
Up to 80%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt

Job Location City:
VERNON

Job Location Address:
1531 CUMBERLAND ST
Other Locations:
Wichita Falls
MOS Codes: ,,1S0X1,2A7X2,2F0X1,43HX,4E0X1,640A,68R,86M0,87G0,87I0,87Q0,8I000,8I100,8S000,AD LS,ME,MSSD,MSSE,MSSR,MST,OAP
11,OAP
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Provider Investigations Inspector – Starting Market Rate Salary $ 60,431.88 In this front-line field position, the Inspector V investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities in State Hospitals, Managed Care, and Community Intellectual and Developmental Disability (IDD) services. Investigations occur in various settings such as facilities and private residences.

Investigations are completed in accordance with Texas Administrative Code and Provider Investigations policy. Occasionally may need to testify at hearings or in court proceedings.

• Conducts interviews concerning the allegation of abuse, neglect, or exploitation.
• Collects evidence pertinent to the investigation.
• Uses critical thinking and sound judgment to analyze evidence related to the allegation.
• Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
• Communicates professionally and appropriately via all communication mediums.
• Promotes and demonstrates appropriate respect for cultural diversity.
• Behaves ethically and adheres to HHSC Standards of Conduct.
• Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition.
• Participates in continuous training.
• Attends work regularly in accordance with agency leave policy.
• Works occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management.
• Travels using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided.
• Performs other duties as assigned and required to maintain unit operations.

• Knowledge of Provider Investigations agency policies, procedures, and standards.
• Knowledge of Texas laws relating to Provider Investigations and protective services.
• Knowledge of the population Provider Investigations serves adults and children with mental health issues and intellectual, developmental, and physical disabilities.
• Knowledge of crisis intervention techniques and skills.
• Knowledge of differing cultures/ethnic groups and values.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Ability to work in a potentially emotion-filled environment.
• Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office.
• Ability to operate standard office equipment, including fax and copy machines.
• Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities.
• Ability to…