Patient Services Specialist - Regional Float

Overview

Date Posted:  |

Location:

Vero Beach East Office, United States of America

Job Description

Summary:

The Patient Services Specialist (PSS) handles most clerical duties associated with a medical clinic. The role is structured into stations; each station has a distinct set of duties. All PSS staff are expected to learn and perform the duties of all front office stations and assist co-workers across stations as needed. Demonstrated copywriting and editing skills are essential, with attention to detail and the ability to meet time-sensitive priorities.

The position requires strong organization and flexibility to adapt to changing priorities. Performs other duties and projects as assigned.

• Perform clerical duties across front-office stations and support coworkers by covering duties as needed.
• Learn and perform all duties of all front office stations as required by daily work assignments.
• Ensure accuracy and timeliness in routine tasks; maintain attention to detail in a fast-paced environment.
• Assist in patient intake, scheduling, documentation, and other front-office processes as directed.
• Uphold standards of professionalism and confidentiality when handling sensitive information.

• Education:
  
  High School Diploma / GED required.
• Experience:
  
  Experience in the healthcare field is highly preferred.
• Core Capabilities:
  • Analysis & Critical Thinking: problem solving, planning, time management, and organizational skills; ability to exercise independent judgment.
  • Interpersonal Effectiveness: diplomacy, tact, conflict management, diversity awareness; ability to work with sensitive material.
  • Communication
    
    Skills:
    
    strong English language skills; second language is an asset; effective oral, written, and presentation communication.
  • Customer Service & Organizational Awareness: customer focus and collaboration across teams.
  • Self-Management: time management, prioritization, stress management; ability to work independently with limited supervision.
  • Computer
    
    Skills:
    
    proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Licenses:
  Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with Driver Safety Operations and MVR policy required.

• Travel: 26-50% of the time.
• Remote:
  No
• Standard Core Workdays/
  
  Hours:
  
  Monday to Friday, 8:00 AM – 5:00 PM.

• Background, drug, and nicotine screenings are required. Offers contingent upon clear results of background checks.
• Vaccinations, including influenza, may be required unless exempted.
• FCS is a drug-free workplace; drug/nicotine testing applies. Medical Marijuana cards are not recognized.
• EEOC / Affirmative Action employer. Accommodations for applicants with disabilities available upon request.
• Benefits include medical and prescription coverage, vision and dental, EAP, HSA/FSA options, PTO, 401(k), life, tuition reimbursement, disability, and more.

Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence, with nearly 100 locations in Florida and partnerships to support clinical research and access to trials. FCS is smoke-free and maintains a diverse, inclusive workplace.