Clinical Innovation and Projects Manager

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Full Time Management & Support Admin Bldgs, Vero Beach, FL, US

2 days ago Requisition

Salary Range: $90,000.00 To $ Annually

Whole Family Health Center | Florida's Treasure Coast
Department: Operations
Full-Time | Exempt | Organization-Wide Leadership Role

Are you passionate about
healthcare innovation, technology, process improvement, and turning great ideas into measurable results?

Whole Family Health Center (WFHC) is seeking a forward-thinking
Clinical Innovation & Projects Manager to help drive the next generation of clinical and operational improvement across our organization.

For more than 25 years, Whole Family Health Center has served Florida's Treasure Coast through an integrated approach to healthcare, providing Adult & Pediatric Primary Care, Behavioral Health, Complete Women's Health, and Pharmacy services.

In this highly collaborative role, you'll work across clinical operations, technology, executive leadership, vendors, and other partners to improve how we deliver care and operate as an organization.

As the Clinical Innovation & Projects Manager, you'll turn organizational priorities into actionable plans and lead initiatives from
idea to implementation to measurable results
.

• Optimize
  Athena and other clinical applications to improve provider efficiency, patient access, documentation, scheduling, and care-team workflows.
• Lead or coordinate the implementation, testing, training, adoption, and optimization of new technology, including
  AI-enabled tools
  .
• Evaluate emerging healthcare technologies, artificial intelligence solutions, automation tools, and other digital solutions.
• Assess potential solutions for operational value, feasibility, integration requirements, cost, and expected
  return on investment (ROI).
• Partner with technology vendors and internal stakeholders to develop and optimize workflows and scheduling templates.
• Monitor technology adoption, effectiveness, and user feedback and help resolve identified issues.

• Lead initiatives designed to improve
  provider productivity, patient access, and staff efficiency
  .
• Map current workflows, identify bottlenecks, and design more effective processes.
• Support improvements involving MA rooming, front-desk intake, scheduling, telehealth, documentation, encounter closure, and care-team delegation.
• Establish meaningful measures to determine whether workflow changes are producing the intended results.

• Lead strategic and operational projects from planning through implementation, measurement, and closeout.
• Develop project plans, milestones, responsibilities, timelines, dependencies, and success measures.
• Coordinate cross-functional teams, vendors, clinical practices, and external partners.
• Identify barriers, drive solutions, and elevate issues requiring executive-level decisions.
• Provide clear, concise project updates and recommendations to organizational leadership.
• Track key strategic initiatives, executive assignments, milestones, deadlines, and next steps.

• Coordinate training and implementation resources for new technology, workflows, and operational processes.
• Help teams successfully adopt and sustain new processes.
• Partner with clinical and operational leaders to support effective change management.
• Use data, dashboards, feedback, and performance measures to evaluate results and identify opportunities for continued improvement.

This position may be involved in initiatives such as:

• Provider productivity and care-team efficiency
• Athena implementation and optimization
• AI-enabled clinical and operational workflows
• Telehealth and workflow standardization
• Patient access and scheduling improvements
• Call center and front-end workflow improvements
• Cross-functional workflow redesign
• Technology implementation and optimization
• Strategic…