Customer Service Supervisor - VRB Airport

Rate: $20 USD per hour

Description

Full-Time and Part-Time opportunities available!

WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
  * Benefits may vary based on eligibility)

• We are committed to being a leading provider of commercial services within the aviation industry

• Our teams focus on maintaining a positive working environment and treating all team members with respect

• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment.

Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.

RESPONSIBILITIES

• Oversee the daily operations of the customer service team to ensure high-quality passenger assistance

• Monitor and evaluate the performance of customer service agents, providing feedback and coaching

• Address and resolve escalated customer complaints and issues effectively

• Train and mentor customer service staff in best practices and airport-specific procedures

• Ensure team adherence to airline and airport policies, procedures, and service standards

• Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels

• Implement strategies to enhance customer satisfaction and streamline service processes

• Maintain up-to-date knowledge of flight information, gate assignments, and airport services

• Facilitate effective communication between customer service agents and other airport departments

• Manage ticketing and reservation systems, overseeing booking changes and upgrades

• Conduct regular team meetings to share updates, gather feedback, and discuss service improvements

• Prepare reports on customer service activities, incidents, and performance metrics

• Assist in the development and update of customer service manuals and training materials

• Foster a positive and collaborative work environment, encouraging teamwork and employee engagement

• Participate in recruiting and hiring new customer service staff

• Exemplify Prime Flight customer service and safety standards

• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older

• Eligible to work in the United States

• Must have a valid state-issued driver’s license with an acceptable driving record

• Communicate effectively in English (reading, writing, speaking)

• Minimum of 4 years of airport customer service experience

• Minimum of 2 years of leadership or supervisory experience

• Knowledge of the Aviation Industry

• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

• Effectively communicate with colleagues and clients, both in-person and through electronic means

• Pass a background check and drug screen

• Eligibility to…