Onsite IT Engineer - Vero

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people‑centric culture, benefits, and growth make us an employer of choice in the Managed Services space.

Location: Vero Beach, FL

Schedule: Full‑time onsite at client office

Salary: Up to $80,000/year

Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you'll work hands‑on with enterprise‑class systems, tackling advanced projects that drive our mid‑market healthcare clients forward.

In this role, you'll have access to state‑of‑the‑art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You'll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short‑ and long‑term IT strategies.

Our Onsite IT Engineers are the face of our company, driving client success through innovative problem‑solving and impactful solutions. If you're excited about taking on infrastructure projects and developing your expertise, we'd love to hear from you!

• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go‑to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL
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• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

• Provide prompt and effective support for end‑user issues, ensuring timely resolution and tracking progress within SLA times.
• Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high‑quality service and foster a positive user experience.
• Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
• Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
• Offer hands‑on support to executive teams, assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
• Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.
• Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
• Develop and deliver end‑user training on supported software and hardware, improving user confidence and system adoption.
• Assist with the installation and configuration of client‑specific software and infrastructure, coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

• Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
• Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, One Drive, and other collaboration tools, driving productivity across the organization.
• Advanced Support Ticket…