Venue & Event Manager

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Indian River County

This position is a highly responsible administrative and operational role responsible for assisting with the overall management, supervision, and daily operations of County Parks with a primary focus on the Indian River County Fairgrounds. Working under the Parks Superintendent, the Facility and Special Events Manager will provide direct operational support, leadership, and collaborative decision-making authority across park facilities, special events, and assigned park operations.

The position requires strong leadership, organizational, and decision-making skills to manage Parks staff, coordinate events, oversee contractors, and maintain high standards of service for the public. The Facility and Special Events Manager coordinates with internal departments, external partners, and facility guests to ensure the smooth operation of venues and is responsible for contract administration, operational planning, staff oversight carried out at the Fairgrounds or other County Parks.

• Manage the Fairgrounds scheduling and Parks special event calendar, including facility rentals, events, and programs, while ensuring adequate coverage for all activities.
• Conduct regular safety checks and inspections of the venues, ensuring adherence to all safety protocols and regulations.
• Collaborate with Parks and Recreation liaisons for maintenance or repairs, submitting work orders, and tracking progress.
• Ensure that all operations align with established policies, procedures, and legal requirements.

• Supervise, train, and evaluate staff responsible for day-to-day guest services operations, ensuring they have the necessary resources to perform their duties efficiently.
• Develop and manage staff schedules, ensuring optimal coverage for facility operations and events.
• Provide ongoing training on policies, procedures, safety, and customer service to maintain a high standard of performance.
• Assist Parks Superintendent in employee performance reviews and coordinate with management on addressing any staff concerns or issues.

• Coordinate with event planners, contractors, vendors, and service providers to ensure smooth execution of all venue events and programs.
• Collaborate with local businesses and organizations to increase visibility and attract new vendors.
• Manage facility reservation bookings and logistics, ensuring timely preparation for scheduled events, including safety checks and compliance with regulations.
• Provide excellent customer service by interacting with event attendees, answering inquiries, resolving complaints, and ensuring an exceptional guest experience.
• Monitor event operations, ensure safety standards are met, and oversee hospitality efforts to guarantee high-quality service.

• Process payments for facility rentals and program fees, ensuring timely deposits and accurate financial records.
• Maintain inventory of equipment and supplies necessary for operations, ensuring cost-effective purchasing and usage.
• Assist in tracking revenues and expenditures to ensure compliance with the approved budget.
• Process and track event-related expenses and income, helping with financial reporting as needed.
• Assist in the development of financial projections for each venue based on current marketing efforts.

• Serve as the primary point of contact for facility visitors, providing detailed information on programs, reservations, and special events.
• Handle inquiries, concerns, and complaints with professionalism, ensuring a positive customer experience.
• Monitor program enrollments, participant feedback, and provide reports to ensure continuous improvement and customer satisfaction.

• Maintain organized records of facility operations, including event bookings, program attendance, employee performance, and financial transactions.
• Prepare and submit regular reports to the Director and Assistant Director on venue activities, financials, and promotional outcomes.
• Ensure that all documentation is processed accurately and within designated time frames, including contracts, invoices, and reports.

• Operate and maintain various equipment, such as audiovisual systems, sound equipment, and maintenance tools, to support special events and programs.
• Utilize software tools for data management, scheduling, communication, and reporting to ensure efficient operations.

• Proven experience in venue management, marketing, or hospitality, preferably in community or event settings.
• Strong understanding of marketing strategies, social media, and community engagement.
• Excellent organizational and communication skills.
• Ability to manage multiple projects and coordinate various stakeholders.
• Customer-focused with strong problem-solving abilities.
• Knowledge…