Hospice Volunteer Operations Coordinator

The VNA of the Treasure Coast provides compassionate, innovative care of the highest quality, setting the standard for patients and caregivers needing private care, home health, hospice, and community health services.

Together, we provide the highest quality patient care.

Come be a part of the VNA team! We are a mission-minded non-profit organization that has been committed to making a difference in the community we serve since 1975!

The VNA offers its associates a competitive array of benefits and perks such as:

• Competitive pay
• Up to 18 paid days off accrued in first year, 6 observed holidays
• Competitive rates and plans for health, dental, and vision insurance
• Employer paid term life insurance
• 403b retirement plan with company match after one year
• Complimentary access to VNA Mobile Health Clinic
• Tuition reimbursement after one year of service
• Free CEU credits
• Immediate Access to Employee Assistance Plan (EAP)
• Several local and national discounts

The Hospice Volunteer Operations Coordinator is responsible for the daily coordination, scheduling, deployment, and operational support of volunteers across hospice home and hospice house programs. This role ensures volunteers are effectively integrated into patient care and operational workflows.

• Receive, review, and coordinate hospice volunteer referrals and requests for volunteer support.
• Assess patient and family needs appropriate for volunteer services in collaboration with the interdisciplinary team, Lead Admissions Volunteers, and other appropriate team members.
• Recommend volunteer services and assignments consistent with identified patient and family needs and established volunteer roles.
• Match and assign qualified volunteers based on patient and family needs, volunteer skills and availability, geographic location, care setting, role requirements, and other relevant considerations.
• Communicate assignment expectations and relevant information to volunteers in accordance with organizational policies and confidentiality requirements.
• Monitor open referrals, pending assignments, active assignments, reassignments, service closures, and changing coverage needs to promote timely and continuous volunteer support.
• Maintain appropriate follow-up with patients, families, volunteers, and clinical team members regarding volunteer assignments and service needs.

• Coordinate the daily scheduling and deployment of hospice volunteers across home hospice, Hospice House, facilities, and other hospice programs.
• Maintain appropriate Hospice House volunteer coverage based on established schedules and operational needs.
• Respond promptly to changes in volunteer availability, patient needs, cancellations, and coverage gaps.
• Coordinate volunteer coverage for specialized hospice services and activities, including companionship, respite, supportive presence, vigil support, veteran services, and other established volunteer programs.
• Maintain awareness of volunteer availability and utilization to support effective deployment of volunteer resources.

• Provide day-to-day operational oversight of Lead Admissions Volunteers who introduce and explain available volunteer services to newly admitted hospice patients and families.
• Coordinate Lead Admissions Volunteer assignments with hospice admission activity and clinical teams to support timely patient and family outreach.
• Ensure Lead Admissions Volunteers receive the current materials, workflows, assignment information, and operational guidance necessary to complete admission visits within established role boundaries and procedures.
• Monitor completion and documentation of Lead Admissions Volunteer visits and ensure…