Retail Contingent

Sales Support Associate Job Description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we create beautiful, durable pieces that celebrate individuality.

• Cash Wrap:
  • Greet customers with a smile, maintain eye contact, and offer your name.
  • Engage genuinely with customers and read their cues to determine needs.
  • Conduct email/name capture when permitted by law.
  • Operate POS accurately and maintain cash wrap organization and cleanliness.
  • Suggest add‑ons and sell gift cards.
  • Maintain cash and POS media in compliance with Coach policy.
  • Thank customers sincerely and provide reasons for return.
  • Represent the Coach brand appropriately.
• Stockroom / Warehouse:
  • Receive shipments and transfers.
  • Notify store management of new product arrivals.
  • Scan cartons/transfers, verifying store information.
  • Communicate discrepancies and process shipments per Coach standards.
  • Organize and clean the stockroom daily, including remote warehouses as needed.
  • Shift and organize product to maintain sell‑through and room for new stock.
  • Manage stock levels and product ownership in back‑of‑house and sales floor.
  • Prepare and conduct cycle counts, and participate in scheduled inventory counts.
  • Maintain Company Loss Prevention standards.
• Sales Floor:
  • Analyze sales floor to assess replenishment needs.
  • Replenish sales floor or assigned zone.
  • React to sell‑through and execute visual merchandising.
  • Support sales floor activities as directed.
  • Communicate price points, features, benefits, color, and stock availability to customers.
  • Respond to customer requests confidently; partner with sales team or store management when necessary.
  • Maintain housekeeping standards.

• Experience: 1‑3 years of retail experience (cashier, stock, sales) preferably in a luxury retail environment.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie‑talkie, and ability to read price and product release sheets.
• Physical: Ability to execute at a fast pace, communicate effectively, maneuver sales floor and stockroom, lift up to 25 lbs routinely and occasional up to 50 lbs. Ability to climb, bend, and kneel.
• Schedule: Flexible to work nights, weekends, holidays, and high traffic sales days.
• Competencies:
  • Drive for Results
  • Customer Focus
  • Creativity
  • Interpersonal Savvy
  • Learning on the Fly
  • Perseverance
  • Dealing with Ambiguity

Tapestry, Inc., parent company of Coach, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected status.

Coach offers health (medical, dental, vision), life and disability insurance, a 401(k) plan, and paid time off for wellness and vacation. Eligible employees may also receive product discounts and incentive compensation.