Enhancement Account Manager

Job: MENH-Enhancement Account Manager - Lawncare Enhancements (Operations)

We are looking for someone who truly enjoys account management and the green industry. If you get energized and motivated about supporting clients and driving production, quality, safety, and efficiency among your team, this may be the role for you! If you describe yourself as a customer service expert that leads with integrity, accountability, and a commitment to excellence, we want to hear from you!

As an Enhancement Account Manager, you will be responsible for managing landscape enhancement projects for existing and prospective clients within a broad commercial landscape portfolio in a designated territory. This role works closely with maintenance account managers, operations teams, and clients to identify and sell ancillary services that enhance property appearance, functionality, and long-term value. The Enhancement Account Manager plays a key role in driving revenue growth while ensuring projects are delivered on time, within budget, and to the highest quality standards.

Responsibilities:

• Identify, develop, and sell landscape enhancement opportunities, including upgrades, renovations, seasonal improvements, and specialty projects.
• Build and maintain strong relationships with assigned clients through regular communication, site visits, and proactive recommendations.
• Conduct site evaluations and collaborate with operations and estimating teams to develop enhancement scopes, pricing, and proposals.
• Present enhancement plans and proposals clearly and professionally, addressing client objectives and budget expectations.
• Coordinate with project managers and field teams to ensure successful execution of sold enhancement projects.
• Monitor project progress, quality, and client satisfaction throughout the lifecycle of each enhancement.
• Resolve client questions or concerns related to enhancement projects promptly and professionally.
• Track sales activity, pipeline, and performance using CRM or internal systems.
• Meet or exceed assigned enhancement revenue and margin goals.
• Stay informed on landscape design trends, materials, and best practices to provide value-added recommendations.
• Identifying and resolving customer concerns with a high sense of urgency
• Supervising the operations team that supports the client portfolio
• Proactively identifying, hiring, retaining, and developing top talent
• Performing other tasks as assigned

Requirements:

• Bachelor's degree in landscape management, horticulture, business, or a related field preferred; equivalent experience considered.
• 3-5 years of experience in landscaping, enhancement sales, project management, or a related client-facing role.
• Ability to work outside during the summer months
• Proven ability to sell services and manage customer relationships in a service-based environment.
• Strong understanding of landscape enhancement services, materials, and installation practices.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency with CRM systems, estimating tools, and Microsoft Office.
• Valid driver's license and ability to travel locally to client sites as needed.

Preferred

Skills & Experience:

• Minimum 5 years of account management experience in a service industry
• Minimum 2 years of leadership experience
• Experience in commercial, HOA, municipal, or large residential enhancement projects.
• Familiarity with landscape design/build, irrigation upgrades, hardscapes, lighting, or arbor enhancements.
• Strong collaboration skills with operations and production teams.
• Experience working in a multi-branch or large landscaping organization.
• Bilingual (English/Spanish) a plus.
• Self-motivated, results-driven mindset with a consultative sales approach.

Benefits:

The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following:

• Medical, Dental and Vision insurance
• Ancillary insurance benefits
• 401k with employer match
• Paid time off
• Paid holidays
• Weekly pay
• Ongoing training
• Career advancement opportunities

About Us:

Here at Down to Earth, we pride ourselves…