Payroll Specialist

The Payroll Specialist is responsible for providing excellent customer service by being responsive to the needs of external and internal partners, including clients, co-employed staff, vendors, and internal staff, by providing proper guidance and information related to payroll. The Payroll Specialist is responsible for a variety of payroll duties, including but not limited to: processing payroll and payroll related changes, providing payroll information and guidance to employees and clients, and maintaining the organization of payroll records.

1. Provide excellent customer service by being responsive to the needs of external and internal partners, including clients, co-employed staff, vendors, and internal staff, by providing proper guidance and information related to payroll.

• Accurately process payroll for 400+ employees on a weekly, biweekly, semi-monthly and/or monthly basis.
• Process payroll-related changes (addresses, pay rates, W-4’s. bank accounts, etc.) for clients and employees.
• Process ACH files in payroll system and send to bank on a daily basis, depending on the ACH file schedule.
• Provide employees and clients with guidance to submit and review payroll information.
• Generate a variety of accurate reports for clients, such as journal entries, and other requested reports.
• Ensure accurate taxation and deductions are applied to each payment and invoice.
• Maintain accurate recordkeeping of all payroll documents.
• Accurately respond to client and employee inquiries regarding payroll issues or concerns.
• Take responsibility for understanding the individual client’s business and its corresponding payroll needs.
• Maintain continuous open communication with clients, their employees and internal staff regarding clients’ needs and expectations to ensure client satisfaction.
• Communicate with HR team when making necessary changes and updates to accounts.
• Maintain general working knowledge of the employee benefits and other services offered by TEG by participating in cross-training and other learning opportunities.
• Stay current on payroll practices and legal compliance and share knowledge accordingly.
• Inform clients of federal and state employment regulations and ensure they are meeting those requirements in applicable employment law (minimum wage, overtime, deductions, etc.) and applicable employment practices.
• Maintain electronic and paper files records according to company procedures.
• Ensure employee and client data is entered into payroll database accurately.
• Review and enter paid time off policies into payroll database.
• Review payroll information entered into payroll database by other members of the payroll department.
• Mail invoices, reports and paychecks to clients and employees.
• Remain in constant communication with teammates and management.
• Answer phones calls and direct them to the appropriate teammate.

2. Other duties as assigned and available.

• Actively participate in meetings, training and work groups.
• Provide back-up support to other Payroll team members when requested and/or needed.
• Keep client relationship management system (CRM) updated with client and employee activities.
• Other duties as assigned.

• Associate’s degree in finance, accounting, or business-related field or commensurate experience
• 0--2 years of applicable payroll processing experience in a high-volume, fast-paced environment preferred
• Strong knowledge of federal, state and local wage and deduction laws, regulations and rules
• Excellent communication skills to include writing, speaking and the ability to adapt communication style to fit the situation and audience
• Excellent organizational and time management skills; ability to plan and coordinate work independently balancing multiple work demands in a fast-paced environment
• Excellent problem-solving skills
• Ability to be customer-focused and quality-driven with strong customer service skills and focus
• Ability to exhibit integrity in work product and in interactions with clients and other staff
• Ability to hold oneself accountable for actions, successes, and failures
• Ability to be flexible in the work environment and willing and able to adapt to changing…