Office Associate III

Title Description

General Description and Conditions of Work:

This is an office/clerical position. This position works in a service or administrative program area(s) performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies, and procedures to perform specific office support activities. Completes other duties as assigned.

• Provide office and program support in assigned administrative and program areas.
• Organize information and develop/maintain records in various formats.
• Follow written and oral instructions; multi-task; communicate effectively both orally and in writing.
• Establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public (sometimes under stressful situations).
• Collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread.
• Type from clear copy or drafts; make minor decisions in accordance with regulations and established practices.
• Advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.
• Act as a leader to other clerical staff.
• Experience in professional interaction with the general public by phone and in person.

Specific knowledge and skills:

• Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems.
• Some knowledge of: elementary bookkeeping and accounting.
• Proficient in: the use of various computer software programs and data entry; operating a personal computer, printer, scanner, and a variety of standard office machines and equipment; some troubleshooting of automation equipment problems.

Minimum Qualifications (Education, Experience, Licensure, Certification):

Miniumof a high school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred qualifications:

• Bilingual Spanish Speaking.
• Working knowledge of basic Social Services programs and operating systems.
• Working knowledge of standard office practices and procedures.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

APPLICATIONS, RESUMES AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE SUBMITTED WITH YOUR APPLICATION. MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.

Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.

All offers are contingent upon satisfactory results of the required checks and screening.

All employees must have a valid driver’s license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required.