Teller, Customer Service​/HelpDesk

Responsibilities

• Welcomes and assists customers at the Teller line.
• Accurately processes a variety of transactions including deposits and withdrawals.
• Promptly investigates and resolves Teller errors.
• Provides exceptional customer service (in-person, on the phone, or virtually) in a friendly, professional, and timely manner.
• Builds customer relationships, determines their needs, and recommends appropriate products and services.
• Works as part of a team to address customer needs and accomplish branch goals.
• Follow all established bank policies and procedures.
• Keep cash drawer within established limits by selling and buying cash as needed.
• Process deposits and withdrawals, cash checks, issue Cashier's Checks, accept a variety of payments, process coin orders accurately, perform proof duties, balance cash vaults, scan and file appropriate documents.
• Maintain a high degree of accuracy by balancing cash drawer daily. Keep cash overages/shortages within the acceptable standards.
• Investigate and resolve Teller errors. Communicate to those affected.
• Provide quality customer service in a friendly, professional, and timely manner.
• Comply with regulations by completing Currency Transaction reports (CTR's).
• Build customer relationships, making product and service referrals when appropriate.
• Handle customer account inquiries promptly and professionally.
• Work as part of a team to address customer needs and accomplish branch goals.

• Effective communication when working with customers and/or employees
• Be involved in developing solutions to meet the needs of the customer and/or employees
• Flexibility to meet changing workload; highly self-motivated
• Be a team player and be respectful to all staff, customers, and prospects.
• Proficient in Microsoft Office Suite and other applicable software preferred.
• High School Diploma or equivalent.
• Previous cash handling experience preferred.
• Previous banking experience preferred
• 3 to 5 years of customer service experience preferred.