Guest Service Representative (Part Time

Guest Service Representative

Join our Festival Foods team as a Part-Time Guest Service Representative.

Job Title:

Guest Service Representative

Reports to:

Guest Services Manager

Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.

What You'll Do:

• Provide Helpful Service:
  Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Lead by Example :
  Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
• Oversee Operations :
  Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support :
  Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Monitor & Adjust :
  Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain Staffing Levels:
  Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
• Enforce Labor Laws:
  Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
• Optimize Scheduling:
  Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
• Communicate with Shift Managers:
  Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
• Manage Lane Flow:
  Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
• Track Attendance:
  Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
• Cart Management:
  Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
• Honor Commitments :
  Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team :
  Other duties as assigned.

What We're Looking For:

• Strong Leadership :
  Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills :
  Proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational Talent :
  Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Teamwork & Training : A commitment to mentoring others and fostering a collaborative team environment.

Physical Demands and Work Environment:

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Work Schedule:

The Guest Service Representative is a position that is part-time. The work…