Support Engineer

Extreme Engineering Solutions (X-ES) is seeking a highly motivated Support Engineer to help maintain our reputation for delivering industry-leading customer support across a broad portfolio of embedded computing products. We are looking for a detail-oriented individual with strong communication and organizational skills to join our dedicated team of support engineers. The Support Engineer role is responsible for answering initial customer inquiries and coordinating efforts from other departments to resolve issues.

• Provide expert technical guidance and troubleshooting assistance by analyzing and understanding all aspects of X-ES embedded computer hardware designs through the use of schematics, PCB, mechanical, and FPGA HDL design tools.
• Understand customer use cases, assemble and configure hardware and software to mimic, test, troubleshoot, and resolve application specific issues.
• Provide technically accurate well-written responses to customers.
• Collaborate cross functionally with all disciplines of engineering, manufacturing, quality, and sales to research and resolve customer issues.
• Identify trends in support inquiries, and generate corrective actions when necessary to reduce customer issues.
• Provide customers with status updates on product returns and repairs.
• Help maintain documentation of X-ES support interactions by including responses in the customer support tracking system.

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar field.
• Proficient with computers, demonstrating strong organizational skills, exceptional attention to detail, and a consistent commitment to accuracy.
• Highly self-motivated in order to drive projects forward to meet project deadlines.
• Strong written, verbal, and interpersonal skills.
• Ability to work efficiently and independently.
• Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.

• Demonstrated experience and competence in fielding technical support questions is preferred.
• Familiarity with any of the following is preferred: embedded systems, root-cause analysis, design for simulation and test, technical writing, and knowledge of electronic assemblies.
• Familiarity with any of the following:
  Intel x86 architecture, Freescale/NXP PowerPC (PPC) or ARM architecture, Xilinx FPGA or SoCs, Linux or VxWorks operating systems, Ethernet, PCIe, DDR4, MIL-STD 1553, ARINC 429, C or C++ programming, Python, HDL.
• Familiarity with MIL-STD specifications or any of the following form factors: VPX, VME, cPCI, ATCA, COM Express, XMC, PMC, rackmount server.
• Skills- communication, leadership, independence, etc.

Extreme Engineering Solutions offers a competitive compensation package with excellent benefits, including:

• No-deductible, low-copay group health and dental insurance (90% employer paid)
• Life insurance, short and long-term disability insurance (100% employer paid)
• Eligibility for health, dental, vision, life/AD&D, and disability insurance benefits on the first day of the month following date of hire
• Paid time off, plus eight paid holidays a year
• 401(k) employer match up to 4%. Roth option is available
• Participation in the employee stock ownership plan (ESOP) at no cost to employees

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison’s growing tech corridor, there’s no formal dress code, flexible day shift scheduling, and dedicated personal work spaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed…