Full-Time Store Manager - Verona

Description

Full-time/Exempt | 45 hrs./week | Starting at $62,000/yr. | 2 weekend shifts/month | 1 closing shift/week

If you feel fulfilled by giving back to our community, you can feel confident that St. Vincent de Paul is a great place to work! We are an organization dedicated to serving our community, and we are looking for a candidate who is passionate about our core values. Come work in a fun, rewarding, and compassionate environment!

In this full-time role, you will be the engine of the Verona St. Vincent de Paul thrift store team, which is tasked with delivering excellent service to our customers, donors and clients. The fundamental responsibility of this role is to manage employees and the day-to-day operations of the store by coordinating staff schedules, providing ongoing training, and fostering a positive atmosphere.

By focusing on both customer satisfaction and operational efficiency, the Store Manager strives to maximize the store’s overall productivity and profitability.

• Train, supervise and coach store personnel while implementing Store Sales Policies established by the Store Committee and BOD and work rules outlined in the Employee Handbook.
• Make discipline recommendations to the SDRO/ADRO.
• Manage departmental structure, development, and proper stocking and rotation of all thrift store merchandise.
• Maintain proper cash handling and point-of-sale procedures.
• Plan and manage projects related to departmental functions.
• Manage and support change with direct reports.
• Respond creatively and effectively to the challenges of running a profitable facility through sales promotions and expense control. Forecast and plan sales budgets.
• Maintain a pleasant, professional, service-oriented environment by modeling expected behavior for other employees and promoting a sense of teamwork and good morale among the staff.
• Make reasonable attempts to solve problems arising from customers, volunteers, clients, donors, and staff while utilizing de-escalation skills. Any unresolved problems or policy violations are to be referred to the SDRO/ADRO and/or reported to HR as outlined in the employee handbook.
• Monitor staffing levels and make recommendations for hiring new employees to the SDRO/ADRO. All offers of employment must have specific authorization by the Senior Director of Retail Operations.
• Make accurate judgments of acceptable items for resale-based donation acceptance list and current needs of the store.
• Handle, load, and unload donated items and production, including furniture, boxes, bags, pallets, and other miscellaneous large items.
• Meet deadlines for employee reviews and formal coaching expectations.
• Communicate and represent the interests and needs of the store to the SDRO/ADRO.
• Act as a champion of safety in the workplace, supporting programs, training, and tools that keep employees engaged in safety initiatives, effectively meeting compliance requirements and communicating issues or hazards to Senior leadership.
• Communicate facility maintenance problems to the Facilities Manager to provide a safe and clean working environment that complies with all state and local building and fire codes.
• Work with the Safety Manager to implement safety policies through training, reporting safety hazards, and correcting unsafe employee practices.
• Attend management meetings as scheduled by the Senior Director of Retail Operations/Associate Director of Retail Operations.
• Work hand in hand with staff to maximize production efficiencies and promote a spirit of teamwork within the store.
• Hold regularly scheduled meetings with staff to communicate policy and procedure changes and other essential information to keep employees updated.
• Maintain a work balance of 30% office work and 70% floor supervision and production oversight.
• Maintain Google calendar for proper time management proficiencies.
• Actively contributes to a more equitable and inclusive organization.
• Build authentic relationships across lines of difference, such as race, ethnicity, sexual orientation, class, ability, gender identity, citizenship status, or other identities.
• Play an integral role in fostering a culture of equity and inclusion…