Service Dispatcher VPS

Job Overview

The Service Dispatcher plays a key role in supporting the Service and Delivery teams by coordinating, scheduling, and confirming service appointments using scheduling software. This position serves as a central communication hub between customers, service technicians, delivery teams, and store personnel, ensuring a smooth and efficient service experience while delivering exceptional customer service.

$17.00 /hour

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

• Schedule, coordinate, and confirm service and delivery appointments
• Answer inbound customer calls and provide timely, professional assistance
• Communicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updates
• Monitor schedules and make real-time adjustments as needed to maximize efficiency
• Follow up on parts orders and service-related inquiries
• Assist with warranty claims processing and required documentation
• Organize, maintain, and manage departmental forms and records
• Prepare and maintain reports related to service operations
• Ensure a high level of customer satisfaction through clear communication and follow-through

• Excellent verbal and written communication skills with strong phone etiquette
• Proficiency in Microsoft Word, Excel, and internet applications
• Experience with Gmail, Google Drive, and G Suite tools
• Strong keyboarding and data entry skills
• Ability to interact professionally and positively with individuals at all levels
• Strong organizational skills and attention to detail
• Previous scheduling or dispatching experience is a plus, but not required (training provided)
• 2+ years of retail or call center customer service experience preferred (training provided)

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.