Front Desk Associate Second Shift

Responsibilities

• Greeting and assisting visitors or guests with a friendly demeanor.
• Answering phone calls, emails, and in-person inquiries promptly and professionally.
• Creating and modifying guest reservations.
• Maintaining accurate records and logs of visitor details and activities.
• Handling cash transactions, billing, or other financial responsibilities if applicable.
• Receiving guest complaints and ensuring satisfaction or compensation.
• Registering hotel guests and assigning rooms.
• Understanding and following policies related to safety, emergencies, criminal activity, and suspicious activity.

Second shift front desk clerk will be required to work weekends and holidays.