Service Dispatcher VPS

Job Overview

The Service Dispatcher plays a key role in supporting the Service and Delivery teams by coordinating, scheduling, and confirming service appointments using scheduling software. This position serves as a central communication hub between customers, service technicians, delivery teams, and store personnel, ensuring a smooth and efficient service experience while delivering exceptional customer service.

• Schedule, coordinate, and confirm service and delivery appointments.
• Answer inbound customer calls and provide timely, professional assistance.
• Communicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updates.
• Monitor schedules and make real‑time adjustments as needed to maximize efficiency.
• Follow up on parts orders and service‑related inquiries.
• Assist with warranty claims processing and required documentation.
• Organize, maintain, and manage departmental forms and records.
• Prepare and maintain reports related to service operations.
• Ensure a high level of customer satisfaction through clear communication and follow‑through.

• Excellent verbal and written communication skills with strong phone etiquette.
• Proficiency in Microsoft Word, Excel, and internet applications.
• Experience with Gmail, Google Drive, and G Suite tools.
• Strong keyboarding and data entry skills.
• Ability to interact professionally and positively with individuals at all levels.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast‑paced environment.

• Previous scheduling or dispatching experience is a plus, but not required (training provided).
• 2+ years of retail or call center customer service experience preferred (training provided).

We offer competitive compensation, extensive paid training, a comprehensive and flexible benefits package, 401(k) with company match, team member discounts, rewards for top performers, and career advancement opportunities.

Leslie’s recognizes that a critical component to our continued success is our people. We are proud to have a culture of inclusion that celebrates and embraces diverse backgrounds and perspectives, fostering a workplace where all team members feel welcomed, valued, and inspired every day.