Housekeeper, Hospitality ​/ Hotel ​/ Catering

Who You Are

You are someone who knows firsthand what it takes to clean a full board of rooms and understands the sense of pride that comes with owning your own floor. You've seen how the right leadership and organizational practices can make people's lives easier and make a team function like a well‑oiled machine. You know hospital corners aren’t just for hospitals and the perfect crease on a bed sheet makes you smile.

It doesn’t matter where you are, you can’t help yourself from refolding the bathroom towels. You understand that "Housekeeping Appreciation" is every day, not just a week in September. You thrive on the excitement that comes from turning a room during the 4 p.m. check‑in rush. You can’t walk a hallway without picking up loose items, and your pockets are always full when you get home from work.

The Lead Room Attendant reports to the Hotel Manager and provides insight to the Director of Hospitality or General Manager, working together to deliver remarkable service throughout all aspects of the department. A large degree of care is needed to support the Housekeeping department, with collaboration required to work in tandem with other departments. The Lead Room Attendant helps lead the team using a collaborative approach, and is expected to lead by example while spending much of the day engaging with both associates and guests.

• Reinforce the company's ideologies to ensure the experiences of genuine hospitality, intuitive service and collaboration are implemented and modeled
• Ensure a sense of belonging for teammates by upholding the company’s values and guidelines for a respectful workplace and developing an environment where diversity, equity and inclusion is celebrated
• Demonstrate and uphold behaviors outlined within the Teammates Handbook
• Demonstrate a positive work ethic and attitude
• Consistently guide and monitor business ethics, ensuring good business practices
• Demonstrate passion and an aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism, encouraging your team to find creative solutions in order to accommodate guest requests whenever possible
• Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye
• Work in collaboration with other operating divisions and any third‑party vendors to execute detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures and equipment throughout the hotel
• Assist with and help coach your team to complete the necessary activities for the day, such as inspecting rooms, cleaning guest rooms or stocking supplies, to ensure standards are achieved and associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction and well‑being of hotel guests and teammates, responding swiftly and effectively in any hotel emergency or safety situations
• Foster open lines of communication within the department
• Provide ongoing coaching and feedback to teammates to develop their skill set, fostering an environment of continuous growth
• Perform other job‑related duties as requested

• One year of hospitality‑related experience, preferably within Housekeeping
• Proficiency in the English language in reading, writing and verbal communication;
  Spanish language skills are a plus
• Adaptable interpersonal communication skills to address all employee levels of the hotel
• Intermediate skills in Microsoft Excel and Word to create/update spreadsheets
• The ability to work varying schedules that includes days with varying out times, weekends and holidays

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. The teammate is regularly required to see, talk and hear, sit and use hands, reach with hands and arms, lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.

While performing the…