Enterprise Help Desk Administrator; IT Business Systems Analyst IV

Title: Enterprise Help Desk Administrator (IT Business Systems Analyst IV)

Salary Range: $63,708-$95,568 (Salary is to commensurate with education/experience and internal equity)

Contract Term Length: 12 Months

Standard

Hours:

37.5

Work Location: Hybrid

FLSA Status: Exempt

College: KCTCS System Office

Campus

Location:

KCTCS System Office

Department: SO/TS/People Soft Operations

KCTCS System Office offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

The Enterprise Help Desk Administrator will lead the configuration, implementation, and administration of the enterprise helpdesk system for the Kentucky Community & Technical College System. This role will also provide functional support for end users by troubleshooting and resolving issues related to the enterprise help desk. In addition to managing the Help Desk, this position provides functional support for People Soft Campus Solutions.

Positions with the KCTCS System Office located in Versailles, KY are term‑contract positions, with the expectancy of continuance based on performance. KCTCS offers a hybrid work schedule with a requirement to be onsite a minimum of 3 days per work week.

Hybrid work schedules are subject to periodic review and may be modified or terminated at any time.

Review of applicants after January 5th, 2026.

• Primary system lead for enterprise help desk tools. Leads implementation and support of the enterprise help desk for all colleges and the system office.
• Leads the enterprise design and implementation of help desk features including request forms, workflows, and automation for all colleges and the system office.
• Establishes enterprise help desk standards, including security, and documentation. Collaborate with stakeholders and provide ongoing leadership, support, improvement, and training.
• Provides functional support for Peoplesoft Campus Solutions to include testing of new/existing functionality to improve effectiveness and efficiency for all colleges and system office.

Bachelor's Degree and four (4) years of relevant experience or equivalent.

Master's Degree and six (6) years of relevant experience or equivalent.

Minimum Experience:

• 5 years work experience
• Exceptional Critical Reasoning and Problem‑Solving Abilities
• Strong Analytical, Organizational, Leadership, and Project Management Skills
• Functional Experience with in Peoplesoft

Preferred Experience:

• 7 to 10 years related work experience
• Workflow Development/Automation

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.