Banking Center Manager - Versailles Main

Essential Functions

Excellent customer service

This position is 100% in office. The employee will work full time at a Wes Banco location. Consideration for location will be Versailles Main Banking Center
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Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading the relationship‑building efforts, efficient operations of a full‑service banking center, and ensuring proper training and development of the staff, to provide excellent customer service. Directs overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch and at the customer’s location.

Works closely with business partners to service existing and prospective customers. Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities. This person may be assigned to more than one office.

From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed. Responsibilities also include assisting in hiring, supervising, training, and coaching the staff to achieve bank service, sales and operational objectives.

• Excellent customer service
• Business development (inside and outside)
• Community service
• Sales management
• Operational oversight
• Effectively communicate pertinent information to Banking Center team

• Personally model the standards of the Bank’s Mission, Vision, and Pledge.
• Effectively assess the financial needs of Banking Center clients and make appropriate recommendations.
• Consistently meet and exceed banking center sales goals for loans, deposits, partner referrals and profitability.
• Promote the sales culture within the banking center and ensure staff receive proper management, coaching, and training to demonstrate abilities to sell and cross‑sell products.
• Communicate staff the goals of the banking center and work to meet them, continually monitoring performance and adjusting goals and initiating promotions as needed.
• Lead the development of small business banking opportunities through calling efforts, originations, or referrals to achieve sales goals.
• Oversee and personally contribute to branch consumer production and growth to achieve budgeted results.
• Set priorities, direct and delegate responsibilities to the staff, and follow through on implementation of designated activities.
• Promote company products and services in the community to assist in the growth of the Bank.
• Handle operational aspects of the banking center, including audits, reports, monitoring control accounts, monitoring cash levels, managing cash items, and controlling over/short.
• Participate actively in recruitment and selection of personnel and assist in training, coaching and development of staff.
• Ensure sales and staff meetings are consistently conducted and staff are well informed.
• Communicate job expectations and evaluate performance consistently, providing coaching, guidance, and counseling.
• Prepare and deliver fair, measurable and constructive performance evaluations and recommend salary increases and promotions as appropriate.
• Represent the bank by participating in local service clubs and community groups.
• Provide service to customers and prospective customers on banking matters, including product explanation and professional problem resolution.
• Build successful working relationships with internal business partners and provide constructive peer feedback when appropriate.
• Demonstrate sound judgment and decision‑making by following guidelines and utilizing appropriate resources.
• Maintain security controls to protect office from criminal and fraud operations and risks.
• Provide continuous education on policies and procedures and ensure adherence.
• Maintain confidentiality of employee information and customer business.
• Contribu…