Customer Service Rep​/Cashier

Join our team! In this role you are the front line in our relationship with our customer. Offering that great level of service is what will set you apart from others in this very competitive industry.

• Throughout your shift you will be responsible for cashing out customers and for a variety of tasks to ensure the store is well kept, fully stocked and ready to satisfy every customer.
• Good time management skills and ability to multitask will contribute greatly to your success and the smooth operations of your store.

• Greet all customers visiting your location.
• Tend to customers in a timely and professional manner.
• Operate cash register, accept various payments, make change and maintain proper cash levels.
• Ensure coffee is always full and hot.
• Stock and maintain product levels.
• Seek ways to maintain and improve store appearance.
• Keep register area free of dust and clutter.
• Complete appropriate shift tasks provided by management and any other unexpected tasks that may arise.
• General property maintenance (sweeping, weeding, shoveling, salting).
• Rotate product when stocking with new items to maintain freshness (sell older first).
• Operate a lottery terminal.
• Open and close your shift on store registers.
• Ensure all necessary store close reports are printed.
• Complete cleaning duties; sometimes difficult to complete during the busy day‑time hours.

Competitive wages, vacation, 401K, profit sharing, healthcare.

• Be courteous and friendly at all times to customers, co‑workers, managers, and supervisors.
• Wear uniform and be neat in appearance; wear closed‑toed, rubber‑soled shoes and socks. No nose rings, lip rings, or offensive jewelry.
• Practice good personal hygiene and proper hand‑washing and glove‑wearing procedures.
• Have exceptional communication skills.
• Assist customers who have problems or questions.
• Go to pump islands area, pump gas to assist handicapped and elderly in the fueling process.
• Handle registers, cash, credit card, and EBT transactions promptly and in accordance with established procedures.
• Perform housekeeping duties: cleaning shelves, fast‑food area, floors, cooler, backroom, restrooms, equipment and surfaces.
• Complete lot duties: empty trash, sweep up trash, clean up spills, spread ice melt.
• Complete a shift checkout and specific task‑related reports as required.
• Account for cash and credit cards.
• Take meter readings and register readings.
• Get tank readings / stick tanks.
• Report stolen cards, drive‑offs, and customer complaints.
• Stock merchandise, build displays, merchandise products.
• Check in vendors.
• Perform any other task requested by manager or supervisor.

• Exceptional communication skills communicating with customers, team players, and management 100% of the shift.
• Remain in full uniform 100% of the shift.
• Stand 95–100% of the shift.
• Walk 75–80% of the shift; moving between transaction areas while cleaning.
• Lift and carry 15–45 lbs while filling products in cooler and setting up displays and putting away stock.
• Perform kneeling, bending at waist, and reaching as needed.
• Have normal hearing ability for good customer care.
• Go outside to pump gas, empty trash, empty grease, and clean lot.
• Have acute vision to monitor all activity in and out of the store.

• Understand and carry out oral instructions.
• Read and carry out simple written instructions.
• Read cleaning lists, schedules, shift sheets, tank readings, lot­tery tickets, food‑handling procedures.
• Read and verify numbers, labels, temperatures, etc.
• Observe and read many different kinds of convenience store equipment.
• Prepare reports such as shift sheets, damage, attendance, incident, food tracking sheets, etc.
• Have exceptionally good math skills for counting and handling cash and credit cards.
• Have exceptionally good mental ability to handle many different dispositions.

• Be nice and pleasant to all persons in your behavior.
• Treat others in a positive way. Rudeness, whining, grumpiness, sarcasm, creating social drama, etc. are not acceptable.