Retail Associate Versailles KY Distillery

Key Responsibilities

• Provide accurate, up-to-date product knowledge to gift shop customers
• Take customer orders and process transactions
• Operate the retail POS system
• Handle cash accurately
• Resolve minor customer issues and escape when necessary
• Deliver premium hospitality and customer service
• Restock shelves and rotate merchandise
• Perform light daily cleaning
• Operate bottle engraving equipment when assigned
• Answer gift shop phone calls and accurately relay messages
• Assist with floor resets as needed
• Perform opening and closing procedures
• Monitor supply levels and report needs to leadership
• Communicate inventory questions or needs to the inventory specialist
• Maintain presentation and organization of the gift shop throughout the day
• Assist with inventory management and cycle counts
• Assist with shipping and receiving as needed
• Perform other duties as assigned

• High School diploma or equivalent

• Minimum 2 years in hospitality or customer service

• Must be at least 21 years old

• Availability to work 2–3 weekends per month, holidays, and evenings (when open)

• Ability to lift 25 lbs regularly
• Ability to lift up to 100 lbs with assistance
• Ability to move, bend, and reach as required

• Friendly, welcoming attitude
• Flexible availability
• Experience with retail software
• Money-handling experience
• Strong problem-solving skills in a fast-paced environment
• Demonstrates company values and leads by example
• Strong written and verbal communication
• Works well in a team environment
• High accountability and attention to detail
• Ability to work with minimal supervision

• Lightspeed
• CorelDRAW
• STAR Training Certification