Sr. Customer Community Specialist

About Responsive

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses
-including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date.

To learn more , visit responsive.io .

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses
-including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date.

To learn more , visit responsive.io .

The Sr. Customer Community Specialist will set the strategy and lead the re-launch, growth, and continuous evolution of the Responsive Customer Community. You will be responsible for establishing the Community as the central hub where customers can find trusted resources, learn from peers and Responsive experts, participate in events, share feedback, and take the next best step throughout their customer journey.

This role is central to Responsive's long-term vision for Digital Customer Success. You will work cross-functionally with Sr. Digital Customer Success Program Specialist, the CSM Team, Product, Marketing, PS, and Academy teams to build cross-functional partnerships and processes required to make Community an integrated part of the customer journey.

shape a best-in-class community experience that delivers customer value, drives product adoption, and encourages peer-to-peer learning.

Reporting to the Director of Pooled Customer Success, you will serve as the Community’s primary voice and functional lead—ensuring Responsive’s customers feel informed, supported, and connected. You will lead complex initiatives, influence decisions across teams, and translate customer and business needs into scalable community programs.

• Develop and own the vision, re-launch plan, roadmap, and success for the Responsive Customer Community, establishing it as the central hub for customer resources and connection.
• Lead the relaunch of the community from discovery through execution, including customer research, platform configuration, content readiness, governance, beta testing, go-to-market planning, adoption, and ongoing optimization.
• Build and execute a content strategy that connects customers to the right resources at the right time across onboarding, adoption, renewal and expansion.
• Create scalable programs that increase membership, participation, peer-to-peer learning, customer storytelling, and advocacy, including newsletters, polls, events, member spotlights, campaigns, and recognition programs.
• Own all day-to-day operations of the Responsive Community platform (Higher Logic Vanilla), including content planning, event scheduling,…