Me+ CARE Specialist

Overview

Join to apply for the me+ CARE Specialist role at Convatec
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Role holders are compensated through a sales incentive plan.

• Consumer Engagement and Sales:
  Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by campaigns. Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
• Support Services:
  Provide solutions that positively impact consumers and support Convatec’s portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate with additional me+ resources to ensure a thorough consultative experience.
• Performance Targets:
  Plan and prioritize time and sales/support activities to maximize revenue opportunities. Meet and exceed monthly efficiency, activity, and sales targets/goals.
• Customer
  
  Experience:
  
  Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure all interactions comply with established guidelines and regulations.
• Product Knowledge:
  Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
• Feedback and Insights:
  Provide campaign feedback and consumer insights to the marketing team.
• Data Management:
  Use computer-based contact and database management programs to accurately complete customer profiles, post-call notes, sample activities, literature fulfillment requests, and follow-up steps.
• Team
  
  Collaboration:
  
  Participate in team development activities, including coaching and training with colleagues regularly. Maintain a positive and professional phone image.

• Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.

• Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.
• Experience with structured inbound/outbound campaigns.
• Willingness to adopt new processes and provide feedback to the Manager/Supervisor.
• Ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.
• Excellent verbal and written communication skills.
• Excellent phone etiquette.
• Competitive drive for sales with an understanding of the importance of ‘caring while selling’ in healthcare.
• Exceptional patience and empathy to address consumer needs and concerns.
• Ability to clearly outline processes and provide step-by-step guidance.
• Strong listening skills and effective questioning to lead to resolutions, sales, and a strong customer experience.
• Results-oriented, with the ability to build rapport and engage in conversations that lead to outcomes.
• Ability to follow instructions and guidelines precisely.
• Compassion and empathy for ostomy end consumers.
• Strong team player.

• Associates or Bachelor’s degree
• Bilingual in English/Spanish
• Sales experience
• Previous experience in healthcare or customer service

• High School Diploma/GED
• 1+ years of sales/customer service experience

Ready to join us? At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach, do not disclose personal information or pay any fees. Contact  for verification.

Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants. No one will be discriminated against because of race, religion, creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military or veteran status, or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a valid written agreement will be treated as the property of Convatec. No fee will be paid for unsolicited referrals.

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If you are an active Convatec employee, please use the internal career site to find jobs.

• Entry level

• Full-time

• Health Care Provider
• Industries:
  Medical Equipment Manufacturing