Wellness Coordinator

SWTHZ Cahaba Heights is seeking a driven, personable, and highly motivated Wellness Coordinator to join our team.

This is not a traditional front desk position. Our Wellness Coordinators are at the center of the entire SWTHZ experience: welcoming guests, educating clients, driving memberships and retail sales, maintaining immaculate suites, and making sure every detail of the studio reflects the elevated wellness environment we promise our clients.

If you like being busy, enjoy working with people, take pride in doing things exceptionally well, and are motivated by continuous improvement, this could be a great fit for you.

At SWTHZ, there is always something to do. Between welcoming guests, resetting suites, maintaining cleanliness, following up with leads, learning about our services, supporting members, and helping drive the business forward, our Wellness Coordinators stay engaged throughout their shifts.

We’re looking for someone who doesn’t need to be told what to do next
, but someone who notices what needs attention and takes ownership of it.

• Deliver an elevated, personalized guest experience from check-in to check-out
• Build genuine relationships with members and first-time guests
• Anticipate client needs and create a welcoming, polished, luxury environment
• Educate clients on SWTHZ services, contrast therapy, recovery, and wellness offerings
• Help clients get the most out of every visit and become a trusted resource for their wellness journey

• Confidently educate guests about memberships, services, upgrades, and retail products
• Convert first-time guests into long-term members
• Follow up with leads and prospective members
• Identify opportunities to increase member engagement and retention
• Contribute to studio sales goals and overall business growth

• Maintain an exceptionally clean, organized, and polished studio throughout every shift
• Clean, sanitize, reset, and prepare suites between clients
• Restock supplies and maintain studio presentation
• Support daily opening and closing procedures
• Help keep the studio operating smoothly, efficiently, and to SWTHZ standards
• Take ownership of the details that make the difference between a good experience and an exceptional one

Cleaning and physical studio upkeep are a meaningful part of this role. Our clients expect a pristine, luxury environment every time they visit, and our Wellness Coordinators play a critical role in delivering that standard.

We’re looking for someone who is:

• Driven and self-motivated - you see what needs to be done and take action
• Personable and confident - you genuinely enjoy connecting with people
• Sales-minded - you are comfortable recommending services and asking for the sale
• Detail-oriented - you notice the little things and take pride in a polished environment
• Hardworking and energetic - you enjoy staying busy rather than waiting for something to do
• Coachable - you welcome feedback and actively work to improve
• Curious - you want to understand the science and “why” behind what we do
• Team-oriented - you contribute wherever the team and studio need you
• Dependable - our team and our clients can count on you
• Committed to growth - you want to continuously improve your skills, knowledge, and performance

Experience in wellness, fitness, hospitality, sales, or customer experience is a plus, but attitude, work ethic, and willingness to learn matter just as much.

• Thrive in a fast-paced, high-volume environment
• Like having a full and productive shift
• Enjoy working with people throughout the day
• Take pride in cleanliness and presentation
• Like learning new things and becoming an expert at what you do
• Enjoy…