WIOA Technical Specialist

WIOA Technical Specialist

The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This role assists with participant intake, eligibility verification, case management data entry, and reporting while ensuring all files meet local, state, and federal compliance requirements. The Specialist supports accurate case processing, audit readiness, and high-quality customer service by maintaining data integrity, coordinating documentation, and collaborating with program staff, training providers, and partner agencies.

REPORTS TO:

Director of WIOA Compliance

DEPARTMENT:
Workforce Development

EXEMPT:
Yes

VICE PRESIDENT:
Vice President of Workforce Development and Governmental Affairs

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This position assists with intake documentation, eligibility verification, case management data entry, and report preparation. The Specialist ensures that all participant files meet local, state, and federal compliance requirements and supports efficient case processing and service delivery.

QUALIFICATIONS REQUIREMENTS

• Proficiency with Microsoft Office Suite and case management databases.
• Strong attention to detail and organizational skills.
• Ability to interpret and apply complex program regulations and documentation requirements.

EDUCATION AND/OR EXPERIENCE

• Associate's degree or equivalent work experience in business, office administration, information systems, or a related field.
• Two (2) years of experience in administrative or technical support roles, preferably in workforce development, education, or human services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

Eligibility and Documentation Support

• Review participant applications and documentation for completeness, accuracy, and compliance with WIOA regulations.
• Verify eligibility information for Adult, Dislocated Worker, and Youth programs, ensuring timely and accurate processing.
• Maintain secure digital and physical case files, ensuring all required documents are properly labeled, uploaded, and stored.
• Assist in collecting and verifying income, residency, selective service, and other eligibility verification documents.

Case Management System Data Entry

• Enter participant data, activities, and case notes into the state-approved management system MS Works and Eligible Training Provider List (ETPL).
• Update participant status, service outcomes, and follow-up information in real time to ensure data integrity.
• Monitor data for inconsistencies or missing information and communicate corrections to assigned program staff.

Compliance and Reporting

• Prepare files for internal and external monitoring or audits, ensuring all required documentation is in place.
• Conduct periodic reviews of participant files to maintain compliance with federal, state, and local requirements.
• Assist in generating reports related to enrollment, training, performance outcomes, and other WIOA metrics.
• Support the compilation of data for quarterly and annual performance reporting.

Administrative and Technical Assistance

• Provide administrative support to Career Coaches, Center Managers, and Program staff.
• Manage electronic and paper filing systems for participant and program records.
• Assist with preparing correspondence, forms, and participant communications.
• Track training enrollments, supportive service requests, and ensure timely payment and documentation.

Customer Service and Communication

• Respond to inquiries from participants, employers, and partner agencies regarding documentation and case processing.
• Maintain a professional and confidential environment for participants and staff.
• Coordinate with training providers, employers, and partner organizations to obtain or verify documentation as needed.

Continuous Improvement and Professional Development

• Participate in staff meetings, training sessions, and compliance workshops to maintain current knowledge of WIOA policies and procedures.
• Recommend process improvements to enhance workflow efficiency and data accuracy.
• Maintain knowledge of current regulations, policies, and best practices in workforce development.

SUPERVISORY RESPONSIBILITIES:

none

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this…