Technical Support Analyst

Overview

SSR Mining Inc. is an intermediate gold company with five producing assets located in the USA, Turkey, Canada, and Argentina and a global pipeline of development and exploration assets. Our commitment to safety, collaboration, and excellence underpins our strong foundation and future growth.

The Technical Support Analyst provides reliable and effective IT support services, ensuring consistent and high‑quality end‑user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility and reports to the IT Superintendent.

• Deliver hands‑on support for site IT infrastructure and end‑user services, including troubleshooting and maintenance of:
• Desktop and laptop computers
• Mobile devices and phones
• Printers and peripheral devices
• Audio/Visual equipment
• Other related IT hardware
• Collaborate with Lead Technicians to ensure site‑level IT environments—voice/data networks, servers, and storage—are properly maintained and supported, especially in remote site locations.
• Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure.
• Coordinate with external service providers to support end‑user services and perform proactive/preventative maintenance on IT infrastructure.
• Maintain accurate tracking and documentation of end‑user issues, ensuring timely resolution and closure.
• Work closely with Infrastructure and Network teams to understand and support systems.
• Support the implementation and compliance of IT processes related to service delivery and facilities.
• Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives.
• Escalate high‑severity or recurring issues to appropriate levels.
• Ensure timely follow‑up and communication with users and IT peers regarding service requests and tasks.
• Participate in IT projects and initiatives as needed.

• Education:
  
  Bachelor’s degree, technical certification, or equivalent experience in IT or related field.
• Experience:
  
  3–5 years in a technical support or IT service role.
• Self‑motivated and proactive with the ability to take initiative, contribute ideas, and lead small projects independently.
• Strong commitment to customer service and ability to communicate effectively and maintain a positive user experience.
• Basic understanding of IT facilities and infrastructure, including data centers, communication rooms, video conferencing systems, access control systems, copy/print services, HVAC/UPS systems, and cabling.
• Proven ability to resolve technical issues efficiently.
• Familiarity with SLAs and performance metrics.
• Excellent verbal and written communication skills across all organizational levels.
• Understanding of company objectives and how IT supports business units and departments.
• Strong interpersonal, team collaboration, and facilitation skills.
• Effective organizational and project management capabilities.
• Technical knowledge:
  Microsoft Intune & MDM (device enrollment, policy management, troubleshooting);
  Windows OS & Mac OS (installation, configuration, support);
  Microsoft 365 Suite (Outlook, Teams, Word, Excel, PowerPoint, SharePoint);
  Active Directory (user account management, group policies);
  Networking Basics (TCP/IP, DNS, DHCP, VPN);
  Hardware Support (desktops, laptops, printers, mobile devices, A/V equipment);
  Remote Support Tools (SCCM, Team Viewer, etc.);
  Ticketing Systems (Service Now, Jira, Zendesk);
  ITIL Foundations (incident, problem, change management);
  Security Awareness (endpoint protection and data security practices).

The role is based at the Cripple Creek & Victor Mine, located in Teller County, Colorado. The mine site is at elevations ranging from approximately 9,400 ft. to 10,600 ft. above sea level. Workers must be physically capable of working at this altitude and are routinely exposed to varying weather conditions that can become severe.

Monday through Thursday, 6:00 AM to 4:30 PM.

• 401(k)
• Medical/dental/vision insurance
• Employee share purchase plan
• Paid time off (PTO)
• Short‑term and long‑term incentive plans (STI)

SSR Mining Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.