Retail Operations Coordinator

Retail Operations Coordinator

Job Purpose: As the Retail Operations Coordinator, you will support the effective day-to-day operations of Cascadia Liquor and Flight Cannabis by coordinating key operational programs, facilities and maintenance activities, Health & Safety initiatives, and administrative tasks, while providing reporting and reconciliation support to the Senior Manager, Retail Operations and the Head Buyer.

Position Details: This position is full-time (40 hours per week). Working hours Monday to Friday. This is an on-site position at our beautiful office is in Vic West, conveniently located close to Galloping Goose.

Benefits: We offer 100% employer paid extended health & dental, RRSP matching, health and wellness, professional development tuition, donation matching and more! Learn more about the amazing employee perks we offer at

• Retail Operations Support
• Support the execution of operational programs, brand standards, and promotional initiatives across both brands
• Support the coordination and rollout of operational projects and initiatives across store locations, including timelines, communications, resources, and follow-up
• Oversee and maintain the operations manuals for both brands, ensuring all standard operating procedures (SOPs) are current, accessible, and effectively communicated to store teams.
• Act as a liaison between store teams and support office departments to ensure consistent communication and follow-through
• Coordinate logistics for meetings, store visits, and project-related activities as required
• Assist with the creation, editing, and distribution of internal communications, SOPs, and job aids
• Maintain records, documents, and reporting tools related to compliance, operations, and performance tracking
• Collect and analyze guest feedback to identify areas for improvement and share with the Senior Manager, Retail Operations
• Being part of a team of high achievers who care about the team, guests and company they represent
• Such other duties as are customarily performed by one holding the position of Retail Operations Coordinator in businesses that are similar to Cascadia Liquor and Flight Cannabis
• Such other and unrelated duties as may be assigned from time to time by the Employer

• Coordinate routine facilities maintenance and service requirements across store locations, including HVAC, refrigeration and coolers, window cleaning, floor cleaning, and other related services
• Maintain current vendor information and service schedules
• Track maintenance work being completed in stores and support follow-up as required Communicate with store teams, vendors, and the Senior Manager, Retail Operations regarding facilities and maintenance needs

• Lead the coordination of Health & Safety initiatives across all locations
• Administer health & safety program & reporting including submitting WorkSafeBC claims, return to work administration, and updating Health & Safety Toolkit, as needed
• Maintain documentation related to incident reporting, workplace inspections, and corrective actions
• Coordinate Joint Health & Safety Committee (JHSC) meetings, ensuring minutes and follow-ups are tracked
• Support WorkSafeBC compliance through policy updates and internal communication
• Assist in the development and rollout of safety-related training and engagement initiatives

• Assist the Head Buyer with monthly reporting, promotions tracking, vendor reconciliation and pricing audits
• Coordination with vendors to obtain product information,promotional assets and supporting materials
• Proof monthly promotional materials and product data for accuracy
• Maintain product listings, pricing and availability across third-party delivery platforms (Skip the Dishes, Uber Eats, Doordash) and Shopify
• Organize and maintain ongoing procurement files
• Communicate display programs with merchandising team and store managers
• Support the coordination of buying calendars, seasonal product timelines, and supplier-related communications and appointments
• Support the merchandising team with product, pricing, display and planogram audits as…