Associate, Business & Operations Management

Wellesley Consulting Group (WCG) is seeking a highly organized, digitally-capable and resourceful Business & Operations Management specialist to join the team as an Associate to support WCG and several of its client companies/organizations.

This is a varied, hands-on position for someone who enjoys moving between marketing, sales, research, operations, business development, client communications, digital systems, finance, administration and project management/coordination. You will work across businesses operating in different sectors, including professional services, healthcare/clinical services and commercial services.

This is not a narrowly defined administrative or sales position. We are looking for someone who can take an objective, understand the desired outcome, research what is required and move the work forward with a reasonable degree of independence. This will include overseeing the hiring, retention and management of additional personnel, freelancers, and contractors in sales, marketing, and trades.

The ideal candidate is exceptionally comfortable with technology, learns new platforms quickly, communicates professionally, and can manage multiple projects without losing themselves in the details.

We value work-life balance and focus on results rather than requiring employees to sit at a desk during prescribed hours. Outside of the general job description, you will have considerable flexibility to determine when and where you complete your work.

WCG's regular management and ownership hours are Monday to Thursday, 11:00am to 3:00pm. We do not work Fridays or weekends. You are not required to work continuously during these hours, however you must be reasonably reachable and responsive during this window to support our team and clients as needed. Two weekly in-person team meetings at our Downtown Victoria office are mandatory.

On Mondays we have a weekly planning meeting where we identify our short and mid-term priorities and map out our projects for the week ahead. On Thursdays we have a weekly recap meeting to review what did (or did not) get accomplished that week and how we address outstanding items/next steps. Outside of these meetings and reasonable availability during our regular office hours, you are free to structure your working hours around your life and the requirements of the position.

Some client or project needs may occasionally require attention outside of regular office hours.

At the end of the day, we care about communication, reliability, and getting the work done well, and on time (not when you choose to sit down and do it).

You will assist with developing, implementing and overseeing the ongoing implementation (including review) of digital marketing initiatives across several businesses (Mailchimp campaigns, collateral design, Google Ads, RSA headlines/descriptions, website optimization, social media content/strategy, outreach, online/social media monitoring, researching and preparing content such as resource articles and other educational materials, using AI tools such as ChatGPT, etc…).

A significant part of the role involves working with our executive team and management finding, organizing and developing new business opportunities. This involves researching prospective clients, referral sources, professional organizations and target industries to support our client’s overall growth. This will also involve building and maintaining databases to support sales/revenue-generation growth for clients, as well as researching legislation, industry best practices, competitors and market information.

You will help us improve the systems behind each client’s business rather than simply operating them. Responsibilities may include documenting and improving administrative workflows, reviewing and maintaining policies, procedures, checklists and operations guides, and supporting our client’s interactions with their own customers/client base. You do not need to be a software developer, but you should be the type of person who is comfortable figuring out how…