Retail sales supervisors

Guest Experience and Hotel Events Manager
Business Name:
The Sidney Pier Hotel & Spa

Title:

Guest Experience and Hotel Events Manager
Number of Available Positions: 1
Terms of Employment:
Permanent, Full-Time (35 h/w)
Wage: $39.90 per hour
Benefits:
Dental Insurance, Extended medical insurance
Language of Work:
English

Work Location:

Sidney, BC

The Sidney Pier Hotel & Spa is a vibrant and welcoming workplace located in the picturesque coastal town of Sidney, British Columbia.
This luxurious waterfront retreat seamlessly combines sophisticated design with a relaxed and welcoming atmosphere.

The Sidney Pier Hotel & Spa is seeking a Guest Experience and Hotel Events Manager to oversee guest experience operations and support the planning and coordination of hotel events and group bookings.
The successful candidate will be responsible for maintaining high service standards, improving guest satisfaction, supervising front‑line staff, supporting hotel operational procedures, and building relationships with corporate clients, local businesses, and community partners.
This position plays a key role in ensuring a seamless guest experience while contributing to business development and revenue growth.

Job Duties and Responsibilities

Plan, oversee, and evaluate guest experience operations within the hotel to ensure service excellence and smooth day‑to‑day performance

Develop, implement, and continuously improve service procedures and operational practices to enhance guest satisfaction and overall efficiency

Maintain a high standard of customer service by responding to guest concerns, resolving service issues, and handling special requests in a prompt and professional manner

Participate in the recruitment, training, supervision, and performance evaluation of guest service staff and other front‑line team members

Prepare staff schedules and assist in monitoring daily service levels to ensure effective coverage and consistent operational standards

Review guest feedback, surveys, and online reviews to identify service trends and implement meaningful improvements

Coordinate and oversee group bookings, meetings, receptions, and other hotel events to ensure a seamless and welcoming experience for guests and clients

Liaise with clients, local businesses, and community partners regarding hotel services, event opportunities, and use of hotel facilities

Support business development, promotional initiatives, and relationship‑building efforts to help increase occupancy and event‑related revenue

Assist with the preparation and monitoring of departmental budgets, revenue goals, and related operating expenses

Ensure compliance with hotel standards, company policies, and applicable health and safety requirements

Work closely with other hotel departments to support efficient operations and deliver an exceptional overall guest experience

Employment Requirements

A college diploma or university degree in hospitality management, hotel management, business administration, or a related discipline is an asset

Three to four years of experience in the accommodation or hospitality industry, including supervisory or management responsibilities, is required

Strong leadership, communication, and interpersonal skills

Excellent judgement and problem‑solving abilities, particularly in addressing guest concerns and operational matters

Ability to manage multiple priorities in a dynamic and fast‑paced hotel environment

Experience in guest relations, hotel operations, event coordination, and staff supervision is an asset

Your Skills

Client‑focused with a genuine passion for delivering outstanding guest experiences

Highly organized, with the ability to manage multiple priorities in a fast‑paced environment

A collaborative team player who works well with colleagues across departments

Strong judgement and confidence in making thoughtful, timely decisions

Dependable, professional, and committed to maintaining high standards

Excellent oral communication and interpersonal skills

Flexible and adaptable in response to changing operational needs

Work Conditions and Physical Capabilities

Fast‑paced environment

Work under pressure

Attention to detail

Combination of sitting, standing and walking

Contact Information /

How to Apply

Email resume to:

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

Got a question?
We're here to help. Check out our FAQs, send us an email or call us at

#J-18808-Ljbffr