Hospitality Manager for Quality Inn

Quality Inn Downtown Victoria, BC, is seeking a Front Office Manager dedicated to guest service excellence. Utilize your leadership skills in this full-time salaried position to enhance the front office team and operations.

This key role involves daily supervision of front office activities, training new hires, and maintaining guest satisfaction. You will be responsible for managing team schedules, operational expenses, and handling guest inquiries while ensuring compliance with brand standards set by Choice Hotels.

Key Responsibilities:

• Oversee daily operations and team leadership in the front office

• Recruit and train team members, fostering a positive environment

• Resolve guest issues and ensure high service quality

• Perform payroll reviews and monitor cost efficiencies

• Manage group bookings and associated services

Requirements:

• 3 to 5 years of relevant hotel experience

• Supervisory experience within hotel operations

• Knowledge of hospitality systems and Microsoft Office

• Strong leadership and interpersonal skills

• Ability to multitask and solve problems efficiently

Lead the Quality Inn Downtown Victoria front office team to enhance guest experiences and operational standards.
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