Spa Host

At Brentwood Bay Resort, unforgettable guest experiences begin with an exceptional team. Our spa is a place of calm, care, and connection where every detail matters and every guest is welcomed with warmth and professionalism.

Our wellness offering blends spa, sauna, and ritual-based thermal bathing into a social, sensory, and intentionally active experience.

It’snot just about relaxation, it’sabout how guests feel from the moment they arrive to the moment they leave.

As a Spa Experience Host, you support both the guest journey and spa operations throughout the day. You ensure a seamless, organized, and welcoming environment while helpingmaintainthe elevated standards of our spa experience.

This is a dynamic, guest-facing role that blends hospitality, coordination, and hands-on support.

• Welcome and check in spa and sauna guests
• Manage bookings, phone/email inquiries, and appointment changes
• Process payments and guest documentation accurately
• Support sauna and cold plunge experiences; educate guests on safe use
• Monitor guest flow, wellbeing, and overall experience
• Maintain cleanliness and presentation of spa, treatment rooms, and thermal areas
• Reset treatment rooms; manage linens, laundry, and supplies
• Recommend services, retail products, and memberships
• Communicate with spa team to ensure smooth daily operations

• A fun, energetic, and resilient personality
• Fluent English with clear, confident communication skills
• Strong attention to detail and comfort enforcing safety guidelines
• Ability to perform physically active work, including standing, walking, lifting, bending, and frequent cleaning
• Previous sauna, cold plunge, spa attendant, or wellness hospitality experience (strongly preferred)
• First Aid certification (or willingness to obtain)
• Confidence working in wet environments and high-traffic guest areas
• A reliable, accountable, and team-oriented approach

• Shifts are typically scheduled from 8:00 am–4:00 pm or 1:30 pm–9:30 pm
• Availability required Monday through Sunday on a rotating schedule

• Competitive wage between $21–$23/hour + gratuities
• Extended health and dental benefits after three months(for eligible employees)
• Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
• Career development opportunities and leadership growth in a supportive team
• Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family

Brentwood Bay Resort is an equal opportunity employer. We thank all applicants; only those selected will be contacted.