Job Description & How to Apply Below
Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture.
World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodate guests.
Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
What is in it for you:
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Life Works
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access toour company-matched
Defined Contribution Pension Plan(DCPP)
Opportunity to develop your talent through coaching andour Leadership Mentoring Programs
Educational Assistance available on application
Estimated annual salary of $100,000 (includes hourly rate +commissions+ discretionary gratuities)
$2000 sign up bonus payable after successful completion of your probation
New graduates-payment for initial registration and annual practicing RMT fees for 2 years
What you will be doing:
Consistently offer professional, friendly and engaging service
Perform massage while maintaining the client's comfort at all times
Perform 30, 45-, 60-, 90- and 120-minute massages as required
Ensure individualized guest service through acknowledging and responding to their needs and expectation
Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order
Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
Assist guests regarding hotel facilities in an informative and helpful way
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned
Your experience and skills include:
RMT Certification from an accredited school of Massage required
All professional licenses are to be current
CPR and First Aid certification preferred
Excellent communication and organizational skills
Physical Aspects of Position (include but are not limited to):
Constantly standing and walking
Frequently bending and kneeling
Occasional carrying and lifting upto 20lbs
Occasional pushing and pulling
Occasional ascending and descending ladders,stairsor ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning…
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