Terms of Employment:
Permanent, Full-Time (30-40 h/w)
Wage: $25.00 per hour
Benefits:
Medical and Dental Insurance
Language of work:
English
Work Location:
Colwood, BC
Holiday Inn Express & Suites, located in Colwood, British Columbia, is a modern hotel serving the Westshore community of Greater Victoria. With 80 spacious guest rooms, contemporary amenities, and convenient access to local attractions, shopping, and dining, we are committed to providing a clean, comfortable, and welcoming stay for every guest. Our dedicated team takes pride in delivering high-quality service and maintaining strong workplace standards.
Position Overview:
We are seeking a reliable and detail-oriented Hotel Night Auditor to join our hotel team. The Night Auditor plays an important role in overseeing the hotel’s overnight operations, supporting a high standard of guest service, and helping ensure the accuracy and continuity of daily hotel operations. As a key overnight team member, this position also contributes to maintaining a safe, secure, and welcoming environment for guests and hotel facilities.
Main
Duties and Responsibilities:
- Maintain accurate and up-to-date records of room availability, reservations, room status, and room assignments throughout the overnight shift.
- Welcome arriving guests, complete registration procedures, assign appropriate rooms, and assist with guest departures.
- Respond to guest questions regarding hotel services, amenities, reservations, rates, and nearby services or attractions.
- Address guest concerns and complaints professionally and take appropriate steps to resolve issues or eliminate them when necessary.
- Review guest folios and charges at departure, process payments, and follow established cash and credit card procedures.
- Review and verify daily front desk and guest account records, including receipts, vouchers, room charges, and transaction summaries using the hotel’s computerized systems.
- Complete the nightly reconciliation of hotel revenues and payment settlements, including balancing cash, credit card, and room-charge transactions against daily revenue records.
- Post outstanding charges, investigate discrepancies, correct identified errors where appropriate, and report unresolved variances to management.
- Prepare required night audit documentation, revenue summaries, and hotel operating reports for management review.
- Handle reservation requests, provide room availability and rate information, complete bookings, and support room sales and upselling opportunities when appropriate.
- Answer incoming telephone calls and provide accurate, courteous, and professional assistance in accordance with front office service standards.
- Coordinate with other hotel departments regarding guest requests, room status, maintenance concerns, and operational matters arising during the overnight shift.
- Monitor the hotel during overnight hours and follow established safety, emergency, and security procedures to help protect guests, employees, and hotel property.
- Respond appropriately to after-hours incidents or security concerns and notify management or the appropriate authorities when required.
- Maintain an organized, professional, and welcoming front desk environment while supporting consistent guest service throughout the overnight shift.
Position Requirements:
- Completion of secondary school.
- Post-secondary education in accounting, bookkeeping, front desk operations, hotel management, or a related field is preferred.
- Previous experience in accounting, night audit, or hotel front desk operations is an asset.
- Experience using Opera Property Management System (PMS) or similar hotel management software is an asset.
- Strong computer skills, including proficiency with Microsoft Office applications.
- Ability to work accurately…
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