Hospitality Team Member

Title:

Hospitality Team Member

Department:
Hospitality

Reports To:

Hospitality Manager

Since 1975 The Mustard Seed Street Church has been essential in fighting hunger and restoring faith to our community in Greater Victoria. Our operations are nearly 100 percent community funded and include Vancouver Island's largest and most accessible Food Bank; daily meals, coffee, and snacks;
Hospitality programs; and a Food Security Distribution Centre. We offer church services and community building faith-based programming, as well as pastoral care for those seeking a place to belong and grow spiritually. Community is at the heart of everything we do. Through these core programs, we assist over 5,000 people each month with the help of more than 50 daily volunteers and many generous financial supporters!

The Hospitality Team Member plays a frontline role in creating a safe, welcoming, environment for the MSSC’s downtown property and services. This position focuses on building meaningful relationships with our community members; supporting daily programming; and maintaining safety for people and property. Hospitality Team Members are often the first point of contact for guests and play a key role in fostering trust, de‑escalating conflict, and creating a space where dignity, belonging, and deep care can be experienced.

A successful Hospitality Team Member has a strong balance of relational presence, situational awareness, teamwork, and practical service. The Hospitality Team Member works closely with staff and volunteers from diverse backgrounds and experiences across the organization’s many departments. This position supports meal services, internal programming, a clothing room, coffee window service, building and property cleanliness, and support for other drop‑in services while upholding MSSC values and safety standards.

• Actively build and nurture a physically, emotionally, and mentally safe environment for community members, volunteers, and staff within the building.
• Maintain situational awareness of shared spaces (including but not exclusive to: washrooms, chapel area, entry points, curbside)
• Respond calmly and professionally to crises, conflicts, overdoses, or emergencies in accordance with training, protocols, and organizational values.
• Provide emergency response support as trained (e.g., First Aid, Naloxone, crisis de‑escalation) and engage external emergency services when required.
• Support the stewardship of MSSC property and assets through attentive presence, monitoring of building access, and timely reporting of safety and maintenance concerns to management.
• Follow safe work practices in order to contribute to a culture of shared responsibility for the cleanliness of the interior of the shared spaces as well as the exterior of the building.

• Build respectful, trust‑based relationships with guests recognizing that strong community connection contributes directly to the safety, well‑being, and conflict prevention.
• Engage community members with dignity, compassion, and consistency including moments of heightened stress or crisis.
• Model inclusive, equitable, anti-oppressive, and strengths‑based interactions with guests, volunteers, and staff.
• Collaborate with fellow team members and leadership to maintain a unified, supportive, and values‑aligned presence throughout all shared spaces.

• Provide consistent frontline support across hospitality services, including meal service, coffee window operations, clothing access, internal programming, and the safety and cleanliness of the interior of the building and exterior property.
• Support the safe, dignified, and…