Event and Conference Services Manager

Summary of Position
The Event & Conference Services Manager leads a team of three event professionals and oversees all conference, meeting, and social event management at our premier waterfront hotel in Victoria. This role focuses on delivering exceptional guest experiences while driving revenue growth across food and beverage and additional ancillary services.

The Event & Conference Services Manager is responsible for planning and executing events, as well as developing and implementing strategies, policies, and procedures that enhance service quality. This includes improving both external guest experiences and internal collaboration across departments to ensure seamless event delivery and operational excellence.

Responsibilities

Participate in the development of organizational objectives and strategic planning in relation to trends in the market place

Responsible for the daily operation of the Event department and for the supervision of the three leaders within this department

Develop an enthusiastic and guest driven team through training and support, enabling the event team to deliver the highest level of service

Maintain all departmental policies and procedures, ensure the team is trained and held accountable to all standards

Work closely with the Director of Sales & Marketing, Culinary team and the Event Operations Department to ensure clear lines of communications between each department and all other operational departments

Enhance service standards, selling techniques and product knowledge to consistently raise the bar to ensure client satisfaction

Creation and maintenance of reporting including banquet revenue forecasting, annual budgets, activity reporting, trace procedures etc.

Ensure all leader appraisals and coaching is done in a professional, positive and timely manner to fully support the team and uphold Inn at Laurel Point human resources initiatives

Maintain a constructive and positive relationship with all departments

Review all definite sales bookings and assign them among the Events team

Develop new product offerings with a goal to increase the number and quality of offerings available to meeting planners, conference and social events

Develop and implement function space yield management guidelines. Review daily to ensure space is being maximized for occupancy and profitability at all times

Ensure the integrity of OPERA and spearhead any issues with the system with OPERA directly. Participate in training and development within the system

Responsible for the sales, coordination and servicing of both key account/high profile functions and group bookings

Responsible for event related information from booking to execution and dissemination of same information to all departments in a professional and timely manner.

Ensure that all accounting procedures are followed including deposits, appropriate credit and pre-payment

Maximize revenues though effective upselling

Coordinate clients’ needs with suppliers and vendors to supply rental items, audio visual equipment, décor & themed items, and other needs as identified by the client

Lead/attend pre-convention meetings, revenue management meetings, Food & Beverage meetings, conference and sales department meetings where ever necessary

Other duties, projects, and initiatives as assigned by the Director of Sales & Marketing

Job Requirements

Proven track record as “Team Leader”, someone who can motivate, lead, coach and develop a team

Minimum 3-5 years of progressive hotel event management experience, including leadership and team development responsibilities

Must have a fundamental knowledge in Revenue Management as it relates to Catering and Sales

Hospitality Management Degree or Business Degree equivalent an asset

Certified Meeting Professional (CMP)…