Regional Field Manager

Regional Field Manager

Full time on site position.

• Provide day-to-day operational leadership at checkpoint(s) in Victoria or Kelowna, managing RSDMs, RCRCs and SOs.
• Responsible for daily operations to ensure KPI and SLA compliance (e.g., wait time; daily service levels, staffing requirements, screening compliance, etc.).
• Proactively lead performance and conduct reviews, coaching RSDMs and frontline staff as required.
• Coordinate with Regional Operations Manager for resource planning, optimization and ensuring operational alignment.
• Participate in emergency response planning and execution during critical incidents.
• Ensure break management is administered as per CBA and Insights tracking are maintained to minimize non-productive time.
• Serve as the primary escalation point for operational and personnel issues on shift.
• Liaise with union representatives and support RSDMs/RCRCs with staff interaction.
• Assist in follow-up meetings and preparation of required documentation.
• Promote Paladin’s CARE culture through frontline engagement and visible leadership.
• Create windows of opportunities and guide frontline to deploy staff for downtime training like XRT/RLP, SOBs, etc.
• Assist Regional Operations Manager in administrative tasks like attendance management, shift bids, scheduling, payroll, consumables, Time and Attendance System, overtime, etc.
• Any other duties as assigned by the Regional Operations Manager/Director, Operations.

• Minimum 3–5 years of progressive leadership experience, preferably in aviation, security, or logistics.
• Post‑secondary education in a related field (e.g., Business, Criminology) is a strong asset.
• Experience working in a unionized, regulated environment is preferred.
• Strong interpersonal and conflict resolution skills with the ability to lead tough conversations.
• Excellent organizational and reporting skills, with a focus on continuous improvement and change management.
• Ability to work flexible hours in a dynamic 24/7 environment.
• Able to obtain Transport Canada security clearance.

We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE!

If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!