Director of Maintenance & Building Operations

Title:

Director of Maintenance and Building Operations

Reports to:

Chief Operating Officer

Posting: #25-089

Department:
Property Services

Compensation: $110-130K annually, Commensurate with Experience

Posting Closing Date:
May 18, 2026 at Noon

Organizational Focus
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Summary of Position
The Director of Maintenance & Building Operations provides strategic leadership and oversight for all property maintenance and building operations across Pacifica Housing's portfolio. This includes preventative and corrective maintenance, team leadership, procurement, capital project support, and interdepartmental collaboration to maintain high standards of property service.

Position's Primary Objectives
To ensure efficient and effective delivery of maintenance and building operations by leading a diverse team of maintenance professionals, developing systems and policies, and supporting the strategic goals of Pacifica Housing.

Key Responsibilities

Team Management

Provide leadership and supervision to staff in a manner that motivates, empowers, guides, and directs them to be responsible and accountable;

Support direct reporting managers through coaching, mentoring, guiding, problem solving, and professional development;

Undertake regular check-ins, team meetings, and performance management as needed;

Participate in recruitment, retention, labor relations matters and oversee team performance management;

Ensure health and safety procedures are in place and followed by staff; while potential health and safety risks are identified, reported, and addressed with support from the relevant departments

Maintenance Administration and Service Delivery

Help the Executive Team develop and implement department goals, targets, and operational requirements consistent with organizational objectives;

Lead the team in completing the development of standard operating procedures for the areas of responsibility;

Generate KPI reports related to Maintenance, utilizing the information to inform and improve processes and/or services;

Support efforts to pursue continuous improvement in internal and external customer service;

Participate in the annual budgeting process and budget management/control efforts;

Oversee procurement processes for maintenance and ensure the appropriate use of quote requests, purchase orders, standing offers, RFPs, etc. while adhering to Pacifica Housing's procurement policy;

Oversee the implementation of new systems that improve efficiency in service delivery;

Collaborate with the Community Real Estate department on capital projects and new project delivery handovers that impact operations;

Obtain and maintain current knowledge of maintenance services, approved standards, legislation, regulation, policies, procedures, trends, and be knowledgeable about efficient and cost effective requirements;

Oversee Contractor management, sourcing out work as required within established procurement process ensuring clear expectations and guidelines are set for contractors working on our sites;

Prepare correspondence, letters, and reports as required, ensuring timely response to inquiries and issues;

Receive and direct incoming correspondence, approve invoices, ensuring adequate procurement processes are followed in accordance to Pacifica Housing policies and procedures;

Maintain cooperative relationships with all Pacifica staff, contractors, tenants and clients;

Work independently to meet deadlines and complete assignments as instructed

Preventative Maintenance

Ensure site inspections are conducted annually and that corrective maintenance and capital projects are scheduled to address findings;

Ensure suite inspections are conducted annually, documented, corrective maintenance action is scheduled as required, and tenancy issues observed are reported to tenant services;

Support the completion of a maintenance schedule and track progress/completion of related activities

Corrective Maintenance

Monitor the completion of service requests in an effective and efficient manner;

Oversee suite turnovers;

Oversee after hours on call coverage scheduling and be available for after hours emergencies as required from time to time;

Maintain a list of preferred vendors that can be called upon during emergencies

Vendor & Contractor Management

Monitor contractor performance against service standards, contract terms, and timelines; address deficiencies and elevate concerns as required

Ensure contractors working on Pacifica sites adhere to agency expectations around conduct, communication, safety, and privacy

Other duties as required…